Preparing site firewalls and proxies for the CMM call-home feature
You must configure your firewalls and proxy server to enable operation of the CMM call-home feature, if you have firewalls in your network.
The CMM must be able to access remote systems over the Internet to deliver call-home information. To enable this access, you must configure the firewalls and proxies in your network to allow access by the CMM.
Complete the following steps to configure the firewalls and proxies in your network:
Make sure that the following items in the CMM are configured to support call-home communication using your network:
- Enable DNS in the CMM and configure it to match the DNS settings for your network.
- In the CMM web interface, select the DNS tab from the Mgt Module Management > Network page, and check the Enable DNS checkbox. Ensure that the DNS settings match the DNS settings for your network. All fields and options are fully described in the CMM web interface online help.
- In the CMM CLI, use the dns command (see dns command for information about command use).
- If required for your network, enable the CMM service advisor HTTP proxy and configure it to match the proxy settings for your network.
- In the CMM web interface, select the Support tab from the Service and Support > Settings page. In the Outbound Connectivity section, check the Use proxy checkbox, then click Apply. All fields and options are fully described in the CMM web interface online help.
- In the CMM CLI, use the chconfig command (see chconfig command for information about command use).
- Configure CMM service advisor contact information.
- In the CMM web interface, select the Support tab from the Service and Support > Settings page. Enter the service advisor contact information in the Contact Information section, then click Apply. All fields and options are fully described in the CMM web interface online help.
- In the CMM CLI, use the chconfig command (see chconfig command for information about command use).
- Accept all CMM service advisor terms and conditions and enable the CMM service advisor.
- In the CMM web interface, select the Support tab from the Service and Support > Settings page. Check the Enable Support checkbox, then click Apply. All fields and options are fully described in the CMM web interface online help.
- In the CMM CLI, use the chconfig command (see chconfig command for information about command use).
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