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Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

If you cannot find a solution to the problem in these tables, see DSA diagnostic test results for information about testing the server and Running the DSA Preboot diagnostic programs for additional information about running DSA Preboot program. For additional information to help you solve problems, see Start here.

If you have just added new software and the server is not working, complete the following steps before you use the troubleshooting tables:

  1. Check the system-error LED on the operator information panel; if it is lit, check the LCD system information display panel (if available).
  2. Remove the software or device that you just added.
  3. Run Dynamic System Analysis (DSA) to determine whether the server is running correctly (for information about using DSA, see DSA diagnostic test results).
  4. Reinstall the new software or new device.
  • General problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Hard disk drive problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Intermittent problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Keyboard, mouse, or USB-device problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Memory problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Microprocessor problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Monitor and video problems
    Some monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Network connection problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Power problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Serial-device problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • ServerGuide problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Software problems
  • USB connector problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
  • Video problems
    Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.