Troubleshooting
Use this section to troubleshoot and resolve problems with Lenovo XClarity Integrator for VMware vCenter.
- Servers cannot be managed automatically when LXCA is added to LXCI
If users select Create a new account by connecting with this administrative account when adding LXCA to LXCI, the default role groups assigned to the new account should be lxc-operator, lxc-fw-admin, lxc-hw-admin, and lxc-os-admin. However, the default role group of servers is lxc-supervisor when Resource Access Control is enabled. - “No healthy upstream” is displayed on the LXCI page in vCenter
In vCenter 8.0u3 and later versions, No healthy upstream might be displayed on the LXCI page. This might be caused by the expired LXCI certificate. In this case, LXCI cannot be connected by vCenter, and users should re-generate or upload the new certificate to LXCI and re-register LXCI to vCenter. - The firmware and driver addon list is not displayed
When creating an image for a cluster by using vSphere Lifecycle Manager, if Lenovo XClarity Integrator is selected as the hardware support manager, and the proxy is enabled in vCenter but not configured to allow the connection from vCenter to LXCI (protocol HTTPS, port 443), the firmware and driver addon list might not be displayed. - BMC Discovery failure
If the BMC Discovery list does not display correctly, the BMC discovery process has failed. - The chassis map, firmware update, or configuration pattern page is not displayed
The chassis map, firmware update, or configuration pattern page might not be displayed. - Lenovo XClarity Integrator is not displayed on the vSphere Client after installation
After installing Lenovo XClarity Integrator and registering it with vCenter successfully, vSphere Client might fail to download and deploy the Lenovo XClarity Integrator plug-in. In this case, Lenovo XClarity Integrator is not displayed on the vSphere Client. - Data displayed on Lenovo XClarity Integrator is not up to date when Lenovo XClarity Integrator is opened on Internet Explorer 11 or later versions
The cache mechanism of the Internet Explorer might impact the use of Lenovo XClarity Integrator. Users should set the Internet options once using Internet Explorer 11 or later versions to visit the Lenovo XClarity Integrator Web page. - Hardware events of a host are lost when this host is managed by two vCenter clients
One host can be managed by only one vCenter client. If a host is added to a new vCenter client without removing from the original vCenter, hardware events of this host will not be received by the LXCI on the original vCenter client.
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