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Running diagnostics

Click Diagnostics tab, and the following four tabs are displayed:

  • Memory Test: Run the memory test.

  • HDD Test: Run the disk drive test.

  • RAID Log: Collect the logs for the selected RAID adapters.

  • Collect Service Data: Collect log data from BMC

Figure 1. Diagnostics interface
Diagnostics interface

Running memory test​

To run memory test, do the following:

  1. To save the test result, attach a USB storage drive to the server or connect the server to a shared network. For instructions on connecting to a shared network, refer to Configuring network settings.

  2. Click the Memory Test tab.

  3. Select one of the following test options, and click Run Test to start testing.
    Memory Test TypesFunctionMemory Test SettingsLog formatLog save locationNotes
    Quick TestThe default test type, which only runs the WriteRead test pattern.Supportmemory.log

    • USB flash drive

    • Website

    • The mouse pointer is not active during the test process.

    • After the test process is completed, the test result will be displayed.

    • Press Esc to stop the test.

    Full TestRuns all test patterns and takes a long time to finish.Support
    Advanced Memory TestRuns complicated data test patterns for memory during UEFI POST. The test time depends on the DIMM configuration. The system will be restarted when running the test, and a dialog will be displayed on the Memory Test page after the test. Users can save the logs.Not supportadv_memory.log

    • USB flash drive

    		This option is only available for server installed with AMD EPYC 7XX3 Series processor.
  4. To save the test result, click Save after the process is completed.
    Note
    The test result will be saved in the memory.log file in the USB storage drive or the shared network folder. Compared with the test result displayed on the interface, the file contains more details.

Running disk drive test​

To run disk drive test, do the following:

  1. If you want to save the test result, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the HDD Test > to enter the test setting interface.

  3. Select the test options according to your need, and click Run Test to start testing.
    Note

    • Short Self Test is selected as the test type by default.

    • The mouse pointer is not active during the testing process.

    • You can press Esc to stop the test.

    • If you are running test for NVMe SSDs, no matter you select Short Self Test or Long Self Test, the test item only includes the Self-Monitoring, Analysis, and Reporting Technology (SMART) flag status.

  4. Click Save after the testing process is completed if you want to save the test result.
    Note

    • The test result will be saved in an hdd log file in the USB storage drive or the shared network folder. The file includes more details than the test result displayed on the interface.

    • If two M.2 drives are configured as a RAID array, the drives are not supported in the disk drive test. If you want to use disk drive test function to test the M.2 drives, do not configure them as a RAID array.

Collecting RAID logs​

To collect RAID logs, do the following:

  1. If you want to save the logs, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the RAID Log > to enter the setting interface.

  3. Select the RAID adapter that you want to collect the logs and click Collect RAID Log to start the collection.
    Note
    The mouse pointer is not active during the collecting process.

  4. After the collecting process is finished, the summary information for the RAID adapter will be displayed. You can click View Recent Log to see the recent logs of the RAID adapter.

  5. If you want to save the detailed logs, click Save Detailed Log. The collected logs will be saved in three TXT files in the USB storage drive or the shared network folder. The three TXT files include the following information respectively:

    • Basic information about the RAID adapter

    • Firmware logs for troubleshooting

    • Event logs for the RAID adapter

Collecting Service Data​

To collect service data, do the following:

  1. If you want to save the data, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the Collect Service Data tab to generate and collect data.

  3. Wait for several minutes to finish the collecting process. Then click to save the data. The collected data will be saved in the USB storage drive or the shared network folder.