Skip to main content

Collecting service data

To collect service data manually, perform the Collect Service Data function.

To collect service data, do the following:

  1. Attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. In the Diagnostics page, select Collect Service Data, and do one of the following. The process will start.

    • To collect the server data, select Service Data Log.

    • To collect the debug log, select Debug Log.

  3. When the process is completed, the Select the Device window is displayed.

  4. On the Select the Device window, select the storage device to save the data or log, and click OK. The file will be saved to the USB storage drive or the shared network folder. Provide the file to the Lenovo Service for the problem determination.

    Type of dataFile nameExample
    Service Data LogServiceData_YYYYMMDD-HHMMSS.zipServiceData_20210511-033106.zip
    Debug LogMTM_SN_xcc3_DebugLog_YYMMDD-HHMMSS.tar.zst7DG8CTO0WW_0987654321_xcc3_DebugLog_210511-033112.tar.zst
    Note
    If the USB storage drive is not available in the list, click the refresh button to display it.