Identify the system and access the Lenovo XClarity Controller

Identifying your system​

When you contact Lenovo for help, the machine type, model, and serial number information help support technicians to identify your system and provide faster service.

The illustration below shows the location of the ID label which contains the chassis model number, machine type, and serial number of the chassis. You can also add other system information labels to the front of the node in the customer label spaces.

Figure 1. Location of the ID label on the chassis

Table 1. ID label on the front of the chassis

1 ID label

Lenovo XClarity Controller network access label​

In addition, the Lenovo XClarity Controller network access label for the node can be found on the pull-out information tag located at the front of the node. This pull-out information tag also shows the bay numbers of the hot-swap drives. You can use the information on the pull-out tag to access the XCC MAC address and LLA for the node. The left node information is at the left bottom side, while the right node information is on the right upper side. You can also use the information tag for your own node labeling information, such as the hostname, the system name, and the inventory bar code.

Figure 2. Lenovo XClarity Controller network access label on the pull-out information tab

Service Label and QR code​

In addition, the System Service Label is located on the inside surface of the node cover, providing a quick response (QR) code for mobile access to service information. You can scan the QR code with a mobile device using a QR code reader application and get quick access to the Service Information web page. The Service Information web page provides additional information for parts installation and replacement videos, and error codes for system support.

Figure 3. Service Label and QR code