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Problem determination

Use the information in this section to isolate and resolve issues that you might encounter while using your server.

Lenovo servers can be configured to automatically notify Lenovo Support if certain events are generated. You can configure automatic notification, also known as Call Home, from management applications, such as the Lenovo XClarity Administrator. If you configure automatic problem notification, Lenovo Support is automatically alerted whenever a server encounters a potentially significant event.

To isolate a problem, you should typically begin with the event log of the application that is managing the server:

  • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.

  • If you are using some other management application, begin with the Lenovo XClarity Controller event log.

Web resources​

  • Tech tips

    Lenovo continually updates the support website with the latest tips and techniques that you can use to solve issues that your server might encounter. These Tech Tips (also called retain tips or service bulletins) provide procedures to work around issues or solve problems related to the operation of your server.

    To find the Tech Tips available for your server:

    1. Go to Lenovo Data Center Support and navigate to the support page for your server.

    2. Click on How To’s from the navigation pane.

    3. Click Article Type > Solution from the drop-down menu.

      Follow the on-screen instructions to choose the category for the problem that you are having.

  • Lenovo Data Center Forum

  • Event logs
    An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers. These alerts are stored in the Lenovo XClarity Controller Event Log. If the server is managed by the Chassis Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
  • Troubleshooting by system LEDs and diagnostics display
    See the following section for information on available system LEDs and diagnostics display.
  • General problem determination procedures
    Use the information in this section to resolve problems if the event log does not contain specific errors or the system is inoperative.
  • Troubleshooting by symptom
    Use this information to find solutions to problems that have identifiable symptoms.