Skip to main content

XCC events that automatically notify Support

You can configure the XClarity Administrator to automatically notify Support (also known as call home) if certain types of errors are encountered. If you have configured this function, see the table for a list of events that automatically notify Support.

Table 1. Events that automatically notify Support
Event IDMessage String
FQXSPEM4014IThe RAID controller has problem with the battery. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4015IThe RAID controller detected unrecoverable error. The controller needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4025IOne or more virtual drive have problem. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4026IDrive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPIO0011NAn Uncorrectable Error has occurred on [SensorElementName].
FQXSPIO0015MFault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName].
FQXSPMA0007LScrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
FQXSPMA0008NUncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
FQXSPMA0011GMemory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
FQXSPPU0004M[ProcessorElementName] has Failed with FRB1/BIST condition.
FQXSPPW0002L[PowerSupplyElementName] has Failed.
FQXSPPW0035MNumeric sensor [NumericSensorElementName] going low (lower critical) has asserted.
FQXSPPW0047MNumeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
FQXSPPW0063MSensor [SensorElementName] has transitioned to critical from a less severe state.
FQXSPSD0001LThe [StorageVolumeElementName] has a fault.
FQXSPSD0002GFailure Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
FQXSPSD0002LDrive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has been disabled due to a detected fault.
FQXSPSD0003GFailure Predicted on drive [arg1] in the enclosure/chassis (MTM-SN: [arg2]).
FQXSPSD0006LArray [ComputerSystemElementName] has failed.
FQXSPSD0008LArray failed on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]).
FQXSPSS4004ITest Call Home Generated by user [arg1].
FQXSPSS4005IManual Call Home by user [arg1]: [arg2].