Troubleshooting considerations

The following considerations and limitations apply to the ThinkAgile SXN products.

Rack-level entitlement

The ThinkAgile SXN products are entitled at the overall rack level.

If you need support for the product or any of its components or included software, be sure to use the product serial number associated with Machine Type 9565. If you use the component or software serial number, ThinkAgile Advantage Support might not immediately recognize the correct entitlement, which could delay proper case handling. You can find the product serial number on the rack label.

Limitation on automated service requests (Call Home)

Because the ThinkAgile SXN products are serviced and supported at the overall rack level, it is recommended that you not activate Call Home functionality for the components. If you choose to activate Call Home, be aware that your product entitlement might not be recognized immediately.