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Troubleshooting ThinkAgile SXN issues

This documentation describes the diagnostic tools and troubleshooting information that are available to help you solve problems that might occur in the ThinkAgile SXN product.

This content refers to the following products:

ProductMachine TypeModel
ThinkAgile SXN3000 — 25U rack9565RCG
ThinkAgile SXN3000 — 42U rack9565RCF

Finding information and help​

See Finding information and help for links to documentation and other resources that can assist in issue resolution.

Product serial number​

If you need support for the product or any of its components or included software, be sure to use your product serial number. If you use the component or software serial number, Lenovo Support might not immediately recognize the correct entitlement, which could delay proper case handling. You can find the product serial number on the rack label.

Product Machine Type and Model​

The Machine Type for the ThinkAgile SXN is 9565. See the table above for the specific Model. Note that the product designation (for example, SXN3000) is not the Model.

Nutanix support considerations​

For any issues with the Nutanix components that were installed as part of your original ThinkAgile SXN order, contact Lenovo Support. See Working with service and support for specific details

Getting support​

See Working with service and support for specific details about engaging Lenovo Support.

  • Troubleshooting considerations
    The following considerations and limitations apply to the ThinkAgile SXN products.
  • Finding information and help
    See the following Web sites for useful information and resources for resolving issues with ThinkAgile SXN products.
  • Isolating and resolving issues
    Refer to the ThinkAgile HX troubleshooting workflows and procedures, as well as the Nutanix documentation to help resolve ThinkAgile SXN issues.
  • Working with service and support
    Because of the complex nature of the ThinkAgile SXN products, the ThinkAgile Advantage Service and Support offering includes a Single Point of Engagement, through which issues with hardware or software components can be resolved. ThinkAgile Advantage Support will engage any third parties as needed, such as Nutanix.