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Troubleshooting ThinkAgile SXN issues

This documentation describes the diagnostic tools and troubleshooting information that are available to help you solve problems that might occur in the ThinkAgile SXN product.

This content refers to the following products:

ProductMachine TypeModel
ThinkAgile SXN3000 — 25U rack9565RCG
ThinkAgile SXN3000 — 42U rack9565RCF

Finding information and help

See Finding information and help for links to documentation and other resources that can assist in issue resolution.

Product serial number

If you need support for the product or any of its components or included software, be sure to use your product serial number. If you use the component or software serial number, Lenovo Support might not immediately recognize the correct entitlement, which could delay proper case handling. You can find the product serial number on the rack label.

Product Machine Type and Model

The Machine Type for the ThinkAgile SXN is 9565. See the table above for the specific Model. Note that the product designation (for example, SXN3000) is not the Model.

Nutanix support considerations

For any issues with the Nutanix components that were installed as part of your original ThinkAgile SXN order, contact Lenovo Support. See Working with service and support for specific details

Getting support

See Working with service and support for specific details about engaging Lenovo Support.