Working with service and support

Because of the complex nature of the ThinkAgile SXN products, the ThinkAgile Advantage Service and Support offering includes a Single Point of Engagement, through which issues with hardware or software components can be resolved. ThinkAgile Advantage Support will engage any third parties as needed, such as Nutanix.

ThinkAgile Advantage Support Plan

You can find relevant details about ThinkAgile Advantage Support in this documentation, but additional information is available in the ThinkAgile Advantage Support Plan. You can search for that document and other ThinkAgile SXN information on the Lenovo Data Center Support page, at the following Web site:

https://datacentersupport.lenovo.com/

Entitlement and serial number

Your ThinkAgile SXN solution is entitled at the overall product level, and is identified by the solution serial number associated with Machine Type 9565; you can find the solution serial number on the rack label.

• Opening a support case
  This topic describes how to engage ThinkAgile Advantage Support for persistent or critical issues.
• Collecting data
  This topic describes how to collect ThinkAgile SXN product data that might be needed for troubleshooting or when working with ThinkAgile Advantage Support.
• Sending data to ThinkAgile Advantage Support
  For a ThinkAgile SXN support case, certain data might be required. After you have received a case number, you can send requested data and logs to ThinkAgile Advantage Support.