Skip to main content

Optional device and replaceable component installation problems

Use this information to resolve optional device and replaceable component installation problems.

External USB device not recognized​

Complete the following steps until the problem is solved.
  1. Make sure that the proper drivers are installed on the compute node. See the product documentation for the USB device for information about device drivers.
  2. Use the Setup utility to make sure that the device is configured correctly.
  3. If the USB device is plugged into a hub or the console breakout cable, unplug the device and plug it directly into the USB port on the front of the compute node.
  4. Run the DSA USB diagnostic tests

PCIe adapters not recognized/functioning​

Complete the following steps until the problem is solved.
  1. Check the event log and resolve any issues related to the device.
  2. See the Lenovo ServerProven website to validate that the adapter is supported.
  3. Make sure that the adapter is installed in a correct slot.
  4. Make sure that the proper device drivers are installed for the device.
  5. Resolve any resource conflicts if running legacy mode (UEFI).
  6. Check http://datacentersupport.lenovo.com/ for any service bulletins.
  7. Ensure any adapter external connections are correct and that the connectors are not physically damaged.