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General problems

Use this information to solve general problems.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Lenovo System x3550 M3 Type 4254 and 7944 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
  • Go to the IBM support website at Lenovo Data Center Support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
A cover latch is broken, an LED is not working, or a similar problem has occurred.If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a trained service technician.
The server is hung while the screen is on. Cannot start the Setup utility by pressing F1.
  1. See Nx boot failure for more information.
  2. See Recovering the server firmware for more information.