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List of UEFI events

This section lists all messages that can be sent from UEFI.

  • I.11002: [I.11002] A processor mismatch has been detected between one or more processors in the system.

    [I.11002] A processor mismatch has been detected between one or more processors in the system.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. This message could occur with messages about other Processor configuration problems. Resolve those messages first.
    2. If the problem persists, ensure that matching processors are installed (i.e., matching option part numbers, etc)
    3. Verify that the Processor’s are installed in the correct sockets according to the service information for this product. If not, correct that problem.
    4. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    5. (Trained Service technician only) Replace mismatching processor. Inspect Processor socket and replace the system board first if socket is damaged.

  • I.18005: [I.18005] A discrepancy has been detected in the number of cores reported by one or more processor packages within the system.

    [I.18005] A discrepancy has been detected in the number of cores reported by one or more processor packages within the system.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If this is a newly installed option, ensure that matching Processors are installed in the correct Processor sockets according to the service information for this product.
    2. Check IBM support site for an applicable service bulletin that applies to this Processor error.
    3. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged.

  • I.18006: [I.18006] A mismatch between the maximum allowed QPI link speed has been detected for one or more processor packages.

    [I.18006] A mismatch between the maximum allowed QPI link speed has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If this is a newly installed option, ensure that matching Processor CPUs are installed in the correct ProcessorCPU sockets according to the service information for this product
    2. Check IBM support site for an applicable retain tipservice bulletin or firmware update that applies to this Processor error.
    3. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged.

  • I.18007: [I.18007] A power segment mismatch has been detected for one or more processor packages.

    [I.18007] A power segment mismatch has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Processors installed do not have the same power requirements
    2. Ensure that all Processors have matching power requirements (such as 65, 95, or 130 Watts)
    3. If power requirements match, check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    4. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged

  • I.18008: [I.18008] A mismatch has been detected between Processors frequency and DDR3 DIMMs frequency.

    [I.18008] A mismatch has been detected between Processors frequency and DDR3 DIMMs frequency.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that matching DIMMs are installed in the correct population sequence, according to the service information for this product. Correct any configuration issues found.
    2. (Trained Service technician only) Replace associated Processor. Inspect Processor socket and replace the system board first if socket is damaged

  • I.18009: [I.18009] A core speed mismatch has been detected for one or more processor packages.

    [I.18009] A core speed mismatch has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that matching processors are installed in the correct processor sockets according to the service information for this product. Correct any mismatch issues found.
    2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    3. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged.

  • I.1800A: [I.1800A] A mismatch has been detected between the speed at which a QPI link has trained between two or more processor packages.

    [I.1800A] A mismatch has been detected between the speed at which a QPI link has trained between two or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that the Processor is a valid option that is listed as a Server Proven device for this system. If not, remove the Processor and install a Server Proven one.
    2. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product. Correct any mismatch found.
    3. Check IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
    4. (Trained Service technician only) Replace the Processor. Inspect Processor socket and replace the system board first if socket is damaged

  • I.1800B: [I.1800B] A cache size mismatch has been detected for one or more processor packages.

    [I.1800B] A cache size mismatch has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that matching processors are installed in the correct processor sockets according to the service information for this product. Correct any mismatch found.
    2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    3. (Trained Service technician only) Inspect Processor socket and replace the system board first if socket is damaged.

  • I.1800C: [I.1800C] A cache type mismatch has been detected for one or more processor packages.

    [I.1800C] A cache type mismatch has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product. Correct any mismatch found.
    2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    3. (Trained Service technician only) Inspect Processor socket and replace the system board first if socket is damaged.

  • I.1800D: [I.1800D] A cache associativity mismatch has been detected for one or more processor packages.

    [I.1800D] A cache associativity mismatch has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product. Correct any mismatch found.
    2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    3. (Trained Service technician only) Inspect Processor socket and replace the system board first if socket is damaged.

  • I.1800E: [I.1800E] A processor model mismatch has been detected for one or more processor packages.

    [I.1800E] A processor model mismatch has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product. Correct any mismatch found.
    2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    3. (Trained Service technician only) Inspect Processor socket and replace the system board first if socket is damaged.

  • I.1800F: [I.1800F] A processor family mismatch has been detected for one or more processor packages.

    [I.1800F] A processor family mismatch has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product. Correct any mismatch found.
    2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    3. (Trained Service technician only) Inspect Processor socket and replace the system board first if socket is damaged.

  • I.18010: [I.18010] A processor stepping mismatch has been detected for one or more processor packages.

    [I.18010] A processor stepping mismatch has been detected for one or more processor packages.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product.
    2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    3. (Trained Service technician only) Inspect Processor socket and replace the system board first if socket is damaged.

  • I.2018002: [I.2018002] The device found at Bus % Device % Function % could not be configured due to resource constraints. The Vendor ID for the device is % and the Device ID is %.

    [I.2018002] The device found at Bus % Device % Function % could not be configured due to resource constraints. The Vendor ID for the device is % and the Device ID is %.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables.
    2. Check IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup or ASU or using adapter manufacturer utilities so that adapter firmware can be updated.
    3. Move card to a different slot. If slot not available or error re-occurs, replace adapter.
    4. (Trained Service technician only) If adapter was moved to a different slot and error did not re-occur, verify that this is not a system limitation and then replace the system board. Also, if this is not the initial installation and the error persists after adapter replacement, replace system board.

  • I.2018003: [I.2018003] A bad option ROM checksum was detected for the device found at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %.

    [I.2018003] A bad option ROM checksum was detected for the device found at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables.
    2. Move adapter to a different system slot, if available.
    3. Check IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. NOTE: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.
    4. Replace adapter.

  • I.3048005: [I.3048005] UEFI has booted from the backup flash bank.

    [I.3048005] UEFI has booted from the backup flash bank.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. Refer to service information for this product section on UEFI Recovery to return system to primary bank.

  • I.3808004: [I.3808004] The IMM System Event log (SEL) is full.

    [I.3808004] The IMM System Event log (SEL) is full.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. Use F1 Setup to access System Event Logs Menu and Choose Clear IMM System Event Log and Restart Server.

  • I.3818001: [I.3818001] The firmware image capsule signature for the currently booted flash bank is invalid.

    [I.3818001] The firmware image capsule signature for the currently booted flash bank is invalid.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. Reboot system. Will come up on backup UEFI image. Reflash the primary UEFI image.
    2. If error does not persist no additional recovery action is required.
    3. If error persists, or boot is unsuccessful, (Trained service technician only) Replace the system board.

  • I.3818002: [I.3818002] The firmware image capsule signature for the non-booted flash bank is invalid.

    [I.3818002] The firmware image capsule signature for the non-booted flash bank is invalid.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. Reflash backup UEFI image.
    2. If error does not persist no additional recovery action is required.
    3. If error persists, or boot is unsuccessful, (Trained service technician only) Replace the system board.

  • I.3818003: [I.3818003] The CRTM flash driver could not lock the secure flash region.

    [I.3818003] The CRTM flash driver could not lock the secure flash region.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. If system failed to boot successfully, DC cycle system.
    2. If system boots to F1 setup, the system needs to be turned off. Then, flash UEFI image through IMM web interface and reset bank to primary (if required). If system boots without error, recovery is complete and no additional action is required.
    3. If system fails to boot, or if flash attempt fails, (Trained service technician only) Replace the system board.

  • I.58015: [I.58015] Memory spare copy initiated.

    [I.58015] Memory spare copy initiated.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. No user required for this event. This is for informational purposes only.

  • I.580A4: [I.580A4] Memory population change detected.

    [I.580A4] Memory population change detected.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. If DIMMs have not been added, changed, disabled or re-enabled, check system event log for uncorrected DIMM failures and resolve the failures if found.

  • I.580A5: [I.580A5] Mirror Fail-over complete. DIMM number % has failed over to to the mirrored copy.

    [I.580A5] Mirror Fail-over complete. DIMM number % has failed over to to the mirrored copy.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. Check the system-event log for uncorrected DIMM failures and replace those DIMMs.

  • I.580A6: [I.580A6] Memory spare copy has completed successfully.

    [I.580A6] Memory spare copy has completed successfully.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. Check system log for related DIMM failures and replace those DIMMs.

  • S.1100B: [S.1100B] CATERR(IERR) has asserted on processor %.

    [S.1100B] CATERR(IERR) has asserted on processor %.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    2. (Trained Service technician only) Replace the Processor. Inspect Processor socket and replace the system board first if socket is damaged.

  • S.1100C: [S.1100C] An uncorrectable error has been detected on processor %.

    [S.1100C] An uncorrectable error has been detected on processor %.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Reboot system.
    3. (Trained Service technician only) Replace the Processor. Inspect Processor socket and replace the system board first if socket is damaged.

  • S.2011001: [S.2011001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %.

    [S.2011001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If this node and/or any attached cables were recently installed, moved, serviced or upgraded, a. Reseat Adapter and any attached cables. b. Reload the latest Device Driver c. If device is not recognized, reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.
    2. Check IBM support site for an applicable device driver, firmware update, revision of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
    3. If problem persists, then remove Adapter Card. If system reboots successfully without the adapter, replace that card.
    4. (Trained Service technician only) Replace the processor.
    5. (Trained Service technician only) Replace the system board.

  • S.2018001: [S.2018001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %.

    [S.2018001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If this node and/or any attached cables were recently installed, moved, serviced or upgraded, a. Reseat Adapter and any attached cables. b. Reload the latest Device Driver c. If device is not recognized, reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.
    2. Check IBM support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
    3. If problem persists, then remove Adapter Card. If system reboots successfully without the adapter, replace that card.
    4. Trained Service technician only) Replace the processor.
    5. (Trained Service technician only) Replace the system board.

  • S.3020007: [S.3020007] A firmware fault has been detected in the UEFI image.

    [S.3020007] A firmware fault has been detected in the UEFI image.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Reflash UEFI image.
    3. (Trained service technician only) Replace the system board.

  • S.3028002: [S.3028002] Boot permission timeout detected.

    [S.3028002] Boot permission timeout detected.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IMM logs for communication errors and resolve.
    2. Reseat system
    3. If problem persists escalate to the next level of support

  • S.3030007: [S.3030007] A firmware fault has been detected in the UEFI image.

    [S.3030007] A firmware fault has been detected in the UEFI image.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Reflash UEFI image.
    3. (Trained service technician only) Replace the system board.

  • S.3040007: [S.3040007] A firmware fault has been detected in the UEFI image.

    [S.3040007] A firmware fault has been detected in the UEFI image.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Reflash UEFI image.
    3. (Trained service technician only) Replace the system board.

  • S.3050007: [S.3050007] A firmware fault has been detected in the UEFI image.

    [S.3050007] A firmware fault has been detected in the UEFI image.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Reflash UEFI image.
    3. (Trained service technician only) Replace the system board.

  • S.3058004: [S.3058004] A Three Strike boot failure has occurred. The system has booted with default UEFI settings.

    [S.3058004] A Three Strike boot failure has occurred. The system has booted with default UEFI settings.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. This event resets UEFI to the default settings for the next boot. If successful, user is forced into F1 setup. Original UEFI settings are still present.
    2. If User did not intentionally trigger the reboots, check logs for probable cause.
    3. Undo recent system changes (settings or devices added). If not recent system changes, remove all options then remove CMOS battery for 30 seconds to clear CMOS contents. Verify that the system boots. Then, re-install options one at a time to locate the problem.
    4. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    5. Reflash UEFI firmware.
    6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents
    7. (Trained service technician only) Replace the system board.

  • S.3060007: [S.3060007] A firmware fault has been detected in the UEFI image.

    [S.3060007] A firmware fault has been detected in the UEFI image.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Reflash UEFI image.
    3. (Trained service technician only) Replace the system board.

  • S.3070007: [S.3070007] A firmware fault has been detected in the UEFI image.

    [S.3070007] A firmware fault has been detected in the UEFI image.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Reflash UEFI image.
    3. (Trained service technician only) Replace the system board.

  • S.3108007: [S.3108007 ] The default system settings have been restored.

    [S.3108007 ] The default system settings have been restored.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.

  • S.3818004: [S.3818004] The CRTM flash driver could not successfully flash the staging area. A failure occurred.

    [S.3818004] The CRTM flash driver could not successfully flash the staging area. A failure occurred.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Continue booting sytem. If system does not reset, manually reset the system.
    2. If the error is not reported on the subsequent boot, no additional recovery action is required.
    3. If the error persists, continue booting system and reflash UEFI image.
    4. (Trained service technician only) Replace the system board.

  • S.3818007: [S.3818007] The firmware image capsules for both flash banks could not be verified.

    [S.3818007] The firmware image capsules for both flash banks could not be verified.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If system failed to boot successfully, DC cycle system.
    2. If system boots to F1 setup, the system needs to be turned off. Then, flash UEFI image through IMM web interface and reset bank to primary (if required). If system boots without error, recovery is complete and no additional action is required.
    3. If system fails to boot, or if flash attempt fails, (Trained service technician only) Replace the system board.

  • S.51003: [S.51003] An uncorrectable memory error was detected in DIMM slot % on rank %. [S.51003] An uncorrectable memory error was detected on processor % channel %. The failing DIMM within the channel could not be determined. [S.51003] An uncorrectable memory error has been detected during POST.

    [S.51003] An uncorrectable memory error was detected in DIMM slot % on rank %. [S.51003] An uncorrectable memory error was detected on processor % channel %. The failing DIMM within the channel could not be determined. [S.51003] An uncorrectable memory error has been detected during POST.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note: Event Log may contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
    2. If no problem is observed on the DIMM connectors or the problem persists, replace the DIMM identified by LightPath and/or event log entry.
    3. If problem re-occurs on the same DIMM connector, replace the other DIMMs on the same memory channel.
    4. Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error.
    5. (Trained Service technician only) If problem re-occurs on the same DIMM connector, inspect connector for damage. If found, replace system board.
    6. (Trained Service technician only) Replace the Processor. Inspect Processor socket and replace the system board first if socket is damaged.

  • S.51006: [S.51006] A memory mismatch has been detected. Please verify that the memory configuration is valid.

    [S.51006] A memory mismatch has been detected. Please verify that the memory configuration is valid.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Could follow an uncorrectable memory error or failed memory test. Check log and service that event first. DIMMs disabled by other errors or actions could cause this event.
    2. Verify that the DIMMs are installed in the correct population sequence, according to the service information for this product.
    3. Disable memory mirroring and sparing. If this action eliminates the mismatch, check IBM Support site for information related to this problem.
    4. Reflash UEFI firmware.
    5. Replace DIMM
    6. (Trained Service technician only) Replace Processor.

  • S.51009: [S.51009] No system memory has been detected.

    [S.51009] No system memory has been detected.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Make sure that one or more DIMMs are installed in the server.
    2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all DIMM connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU).
    3. Re-Install all DIMMs verifying the correct population sequence, according to the service information for this product.
    4. (Trained service technician only) Replace the processor.
    5. (Trained service technician only) Replace the system board.

  • S.58008: [S.58008] A DIMM has failed the POST memory test.

    [S.58008] A DIMM has failed the POST memory test.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. You must AC-cycle the system to re-enable affected DIMM connector or re-enable manually using F1 setup
    2. If the node has been recently installed, serviced, moved, or upgraded, check to ensure that DIMMs are firmly seated and that no foreign material can be seen in the DIMM connector. If either condition is observed, correct and retry with the same DIMM. (Note: Event Log may contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
    3. If problem persists, replace the DIMM identified by LightPath and/or event log entry.
    4. If problem re-occurs on the same DIMM connector, swap the other DIMMs on the same memory channel across channels one at a time to a different memory channel or Processor. (check service information for this product/Install guide for population requirements for sparing/paring modes). If problem follows a moved DIMM to a different memory channel, replace that DIMM.
    5. Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error.
    6. (Trained service technician only) If problem stays with the original DIMM connector, re-inspect DIMM connector for foreign material and remove, if found. If connector is damaged, replace system board.
    7. (Trained service technician only) Remove affected Processor and inspect Processor socket pins for damaged or mis-aligned pins. If damage is found, or this is an upgrade Processor, replace system board. If there are multiple Processor’s, swap Processor’s to move affected Procesor to another Processor socket and retry. If problem follows the affected Processor (or there is only one Processor), replace the affected Processor.
    8. (Trained Service technician only) Replace the system board.

  • S.68005: [S.68005] An error has been detected by the the IIO core logic on Bus %. The Global Fatal Error Status register contains %. The Global Non-Fatal Error Status register contains %. Please check error logs for the presence of additional downstream device error data.

    [S.68005] An error has been detected by the the IIO core logic on Bus %. The Global Fatal Error Status register contains %. The Global Non-Fatal Error Status register contains %. Please check error logs for the presence of additional downstream device error data.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check log for a separate error for an associated PCIe device and service that error.
    2. Check IBM support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
    3. (Trained Service technician only) Replace the system board.

  • S.680B8: [S.680B8] Internal QPI Link Failure Detected.

    [S.680B8] Internal QPI Link Failure Detected.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Inspect processor socket for foreign debris or damage. If debris is found remove debris.
    3. If error recurs, or socket damage is found, replace the system board (Trained Service technician only) .
    4. (Trained Service Technician Only) Replace the processor.

  • S.680B9: [S.680B9] External QPI Link Failure Detected.

    [S.680B9] External QPI Link Failure Detected.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Inspect processor socket for foreign debris or damage. If debris is found remove debris.
    3. If error recurs, or socket damage is found, replace the system board (Trained Service technician only) .

  • W.11004: [W.11004] A processor within the system has failed the BIST.

    [W.11004] A processor within the system has failed the BIST.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If the Processor or firmware was just updated, check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
    2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry. If problem follows the affected Processor, or this is a single Processor system, replace the Processor. Inspect Processor socket on each Processor removal and replace system board first if damaged or mis-aligned pins are found.

  • W.3048006: [W.3048006] UEFI has booted from the backup flash bank due to an Automatic Boot Recovery (ABR) event.

    [W.3048006] UEFI has booted from the backup flash bank due to an Automatic Boot Recovery (ABR) event.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    2. Reflash Primary UEFI image. Refer to UEFI Recovery section of service information for this product.
    3. (Trained service technician only) Replace the system board.

  • W.305000A: [W.305000A] An invalid date and time have been detected.

    [W.305000A] An invalid date and time have been detected.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Check IMM/chassis event log. This event should immediately precede 0068002 error. Service that event or any other battery related errors.
    2. Use F1 Setup to reset date and time. If problem returns after a system reset, replace CMOS battery.
    3. If problem persists then check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    4. Trained Service technician only) Replace the system board.

  • W.3058009: [W.3058009] DRIVER HEALTH PROTOCOL: Missing Configuraiton. Requires Change Settings From F1.

    [W.3058009] DRIVER HEALTH PROTOCOL: Missing Configuraiton. Requires Change Settings From F1.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Go to System Settings > Settings > Driver Health Status List and find a driver/controller reporting Configuration Required status.
    2. Search for the driver menu from System Settings and change settings appropriately.
    3. Save settings and restart system.

  • W.305800A: [W.305800A] DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.

    [W.305800A] DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Reboot the system.
    2. If problem persists, switch to backup UEFI or reflash current UEFI image.
    3. (Trained Service Technician Only) Replace system board.

  • W.305800B: [W.305800B] DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller.

    [W.305800B] DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. No action required – system will reboot at the end of POST.
    2. If problem persists, switch to backup UEFI or reflash current UEFI image.
    3. (Trained Service Technician Only) Replace system board.

  • W.305800C: [W.305800C] DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller.

    [W.305800C] DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Reboot the system.
    2. If problem persists, switch to backup UEFI or reflash current UEFI image.
    3. (Trained Service Technician Only) Replace system board.

  • W.305800D: [W.305800D] DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'.

    [W.305800D] DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Reboot the system to reconnect the controller.
    2. If problem persists, switch to backup UEFI or reflash current UEFI image.
    3. (Trained Service Technician Only) Replace system board.

  • W.305800E: [W.305800E] DRIVER HEALTH PROTOCOL: Reports Invalid Health Status Driver.

    [W.305800E] DRIVER HEALTH PROTOCOL: Reports Invalid Health Status Driver.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Reboot the system.
    2. If problem persists, switch to backup UEFI or reflash current UEFI image.
    3. (Trained Service Technician Only) Replace system board.

  • W.3808000: [W.3808000] An IMM communication failure has occurred.

    [W.3808000] An IMM communication failure has occurred.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Reset IMM.
    2. Remove and re-install power from the system. Then reboot the entire system.
    3. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    4. Reflash UEFI Firmware.
    5. (Trained service technician only) Replace the system board.

  • W.3808002: [W.3808002] An error occurred while saving UEFI settings to the IMM.

    [W.3808002] An error occurred while saving UEFI settings to the IMM.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Use F1 Setup, Verify Settings and Save Settings to recover settings.
    2. Reset IMM.
    3. Remove and re-install power from the system. Then reboot the entire system.
    4. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    5. Reflash IMM Firmware.
    6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
    7. (Trained Service technician only) Replace the system board.

  • W.3808003: .[W.3808003] Unable to retrieve the system configuration from the IMM.

    .[W.3808003] Unable to retrieve the system configuration from the IMM.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Use F1 Setup, Verify Settings and Save Settings to recover settings.
    2. Reset IMM.
    3. Remove and re-install power from the system. Then reboot the entire system.
    4. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    5. Reflash IMM Firmware.
    6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
    7. (Trained Service technician only) Replace the system board.

  • W.3818005: [W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was aborted

    [W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was aborted

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Continue booting system. If system does not reset, manually reset the system.
    2. If the error is not reported on the subsequent boot, no additional recovery action is required.
    3. If the event persists, continue booting system and reflash UEFI image.
    4. (Trained service technician only) Replace the system board.

  • W.381800D: [W.381800D] TPM physical presence is in asserted state

    [W.381800D] TPM physical presence is in asserted state

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. Complete any administrative tasks requiring the TPM physical presence switch to be in the "ON" position..
    2. Restore the physical presence switch to the "OFF" position and reboot the system.
    3. (Trained service technician only) Replace the system board.

  • W.3938002: [W.3938002] A boot configuration error has been detected.

    [W.3938002] A boot configuration error has been detected.

    • Severity: Warning

    User Response:

    Complete the following steps:
    1. F1 Setup -> Save Settings
    2. Retry OOB config update

  • W.50001: [W.50001] A DIMM has been disabled due to an error detected during POST.

    [W.50001] A DIMM has been disabled due to an error detected during POST.

    • Severity: Info

    User Response:

    Complete the following steps:
    1. If the DIMM was disabled because of a memory fault, follow the procedure for that event.
    2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
    3. If problem persists, Power cycle the node.
    4. Reset IMM to default settings.
    5. Reset UEFI to default settings.
    6. Reflash IMM and UEFI firmware.
    7. (Trained Service technician only) Replace system board.

  • W.58001: [W.58001] The PFA Threshold limit (correctable error logging limit) has been exceeded on DIMM number % at address %. MC5 Status contains % and MC5 Misc contains %.

    [W.58001] The PFA Threshold limit (correctable error logging limit) has been exceeded on DIMM number % at address %. MC5 Status contains % and MC5 Misc contains %.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note: Event Log may contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
    2. Check IBM support site for an applicable firmware update that applies to this memory error. The release notes will list the known problems the update addresses.
    3. If the previous steps do not resolve the problem, at the next maintenance opportunity, replace the affected DIMM (as indicated by LightPath and/or failure log entry).
    4. If PFA re-occurs on the same DIMM connector, swap the other DIMMs on the same memory channel one at a time to a different memory channel or Processor. (check service information for this product/Install guide for population requirements for sparing/paring modes). If PFA follows a moved DIMM to any DIMM connector on the different memory channel, replace the moved DIMM.
    5. Check IBM support site for an applicable Service Bulletins (Service bulletins) that applies to this memory error. (Link to IBM support service bulletins)
    6. (Trained service technician only) If problem continues to re-occur on the same DIMM connector, inspect DIMM connector for foreign material and remove, if found. If connector is damaged, replace system board.
    7. (Trained service technician only) Remove affected Processor and inspect Processor socket pins for damaged or mis-aligned pins. If damage is found or Processor is an upgrade part, replace system board.
    8. (Trained Service technician only) Replace affected processor.
    9. (Trained Service technician only) Replace system board.

  • W.58007: [W.58007] Invalid memory configuration (Unsupported DIMM Population) detected. Please verify memory configuration is valid.

    [W.58007] Invalid memory configuration (Unsupported DIMM Population) detected. Please verify memory configuration is valid.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Could follow an uncorrectable memory error or failed memory test. Check log and service that event first. DIMMs disabled by other errors or actions could cause this event.
    2. Ensure that the DIMM connectors are populated according to the guidelines in the service information for this product.

  • W.580A1: [W.580A1] Invalid memory configuration for Mirror Mode. Please correct memory configuration.

    [W.580A1] Invalid memory configuration for Mirror Mode. Please correct memory configuration.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If a DIMM connector error LED is lit, resolve the failure.
    2. Make sure that the DIMM connectors are correctly populated for mirroring mode, according to the service information for this product.

  • W.580A2: [W.580A2] Invalid memory configuration for Sparing Mode. Please correct memory configuration.

    [W.580A2] Invalid memory configuration for Sparing Mode. Please correct memory configuration.

    • Severity: Error

    User Response:

    Complete the following steps:
    1. Make sure that the DIMM connectors are correctly populated for sparing mode, according to the service information for this product.

  • W.68002: [W.68002] A CMOS battery error has been detected

    [W.68002] A CMOS battery error has been detected

    • Severity: Error

    User Response:

    Complete the following steps:
    1. If the system was recently Installed, Moved, or Serviced, makesure the batter is properly seated.
    2. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
    3. Replace CMOS Battery
    4. (Trained Service technician only) Replace the system board.