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215-902-000 : Optical Drive Test Failed

Optical Drive Test Failed

Severity​

Error

Serviceable​

Yes

Recoverable​

No

Automatically Notify Support​

No

User Response​

Complete the following steps:

  1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Rerun the test.
  2. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if damage is present.
  3. Run the test again.
  4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action.