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Troubleshooting installation issues

Some common installation issues are presented along with information about how to troubleshoot them.

A custom action does not appear on the Configuration Manager console​

Configuration Manager uses information stored in Windows Management Instrumentation (WMI) to load the custom action assemblies from disk. This WMI information is imported into the site system's WMI database during installation through the use of Managed Object Format (.mof) files. If an error occurred during importation or for some reason the WMI information is incorrect, the MMC might generate an exception when trying to load the assembly. The cause might be that the file name or assembly name was not found.

Check WMI under root\SMS_site_code\SMS_TaskSequenceStep\SMS_TaskSequenceAction for the appropriate WMI class for the product installed. For example the product might be Lenovo_DeploymentPack.

If the desired class does not exist, the custom action cannot appear in the menu. Use the installer to try reinstalling the site server files.

If you are familiar with the contents of the WMI classes, you can modify the class as appropriate to correct the error. A good tool for viewing and editing WMI information is WMI CIM Studio, which is part of the WMI Administrative Tools.

The Lenovo XClarity Integrator Deployment Pack is not completely removed from SCCM​

By design, boot images are not removed because they are tied to task sequence packages. Removing the boot image might invalidate other working task sequences that you are using.

If you are no longer using the boot images created by this product, delete them from the console.

How to delete remaining physical folders created by Lenovo XClarity Integrator Deployment Pack​

  1. Locate the SCCM installation folder.
  2. Find the subfolder AdminUI\XmlStorage\Extensions\bin\Deployment, and delete the folder named Lenovo.
  3. Find the subfolder OSD\lib\Drivers, and delete the folder named Lenovo.
  4. Find the subfolder OSD\lib\Packages\Deployment, and delete the folder named Lenovo.