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Software problems

Use this information to solve software problems.

  1. To determine whether the problem is caused by the software, make sure that:

    • The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software.
      Note
      If you have just installed a memory, the server might have a memory-address conflict.

    • The software is designed to operate on the server.

    • Other software works on the server.

    • The software works on another server.

  2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.

  3. Contact your place of purchase of the software.