Skip to main content

FQXSPPU0002G : The Processor [ProcessorElementName] is operating in a Degraded State.

The Processor [ProcessorElementName] is operating in a Degraded State.

This message is for the use case when an implementation has detected a Processor is running in the Degraded state.

Severity​

Warning

Alert Category​

Warning - CPU

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0038

SNMP Trap ID​

42

Automatically Notify Support​

No

User Action​

Complete the following steps until the problem is solved:

  1. Check xClarity Controller (XCC) event log for any fan- or cooling-related issues.
  2. Make sure that the airflow at the front and rear of the chassis is not obstructed and that fillers/airduct are in place and correctly installed.
  3. Make sure that the room temperature is within operating specifications.
  4. Make sure that the microprocessor 1 heat sink is securely installed.
  5. Make sure that the microprocessor 1 heat sink is installed correctly and the thermal material is correctly applied.
  6. Contact service for further support