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XCC events that automatically notify Support

You can configure the XClarity Administrator to automatically notify Support (also known as call home) if certain types of errors are encountered. If you have configured this function, see the table for a list of events that automatically notify Support.

Table 1. Events that automatically notify Support
Event IDMessage String
FQXSPCA0002MNumeric sensor [NumericSensorElementName] going low (lower critical) has asserted.
FQXSPEM4014IThe RAID controller has problem with the battery. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4015IThe RAID controller detected unrecoverable error. The controller needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4025IOne or more virtual drive have problem. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPEM4026IDrive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
FQXSPIO0001LThe connector [PhysicalConnectorElementName] has encountered a configuration error.
FQXSPIO0011NAn Uncorrectable Error has occurred on [SensorElementName].
FQXSPIO0015MFault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName].
FQXSPPW0035MNumeric sensor [NumericSensorElementName] going low (lower critical) has asserted.
FQXSPPW0047MNumeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
FQXSPPW0063MSensor [SensorElementName] has transitioned to critical from a less severe state.
FQXSPSD0001LThe [StorageVolumeElementName] has a fault.
FQXSPSD0002GFailure Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
FQXSPSD0005LArray [ComputerSystemElementName] is in critical condition.
FQXSPSD0006LArray [ComputerSystemElementName] has failed.
FQXSPSS4004ITest Call Home Generated by user [arg1].
FQXSPSS4005IManual Call Home by user [arg1]: [arg2].