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Troubleshooting AutoSupport when messages are not received

If the system does not send the AutoSupport message, you can determine whether that is because AutoSupport cannot generate the message or cannot deliver the message.

  1. Check delivery status of the messages by using the system node autosupport history show command.
  2. Read the status.
    This statusMeans
    initializingThe collection process is starting. If this state is temporary, all is well. However, if this state persists, there is an issue.
    collection-failedAutoSupport cannot create the AutoSupport content in the spool directory. You can view what AutoSupport is trying to collect by entering the system node autosupport history show -detail command.
    collection-in-progressAutoSupport is collecting AutoSupport content. You can view what AutoSupport is collecting by entering the system node autosupport manifest show command.
    queuedAutoSupport messages are queued for delivery, but not yet delivered.
    transmittingAutoSupport is currently delivering messages.
    sent-successfulAutoSupport successfully delivered the message. You can find out where AutoSupport delivered the message by entering the system node autosupport history show -delivery command.
    ignoreAutoSupport has no destinations for the message. You can view the delivery details by entering the system node autosupport history show -delivery command.
    re-queuedAutoSupport tried to deliver messages, but the attempt failed. As a result, AutoSupport placed the messages back in the delivery queue for another attempt. You can view the error by entering the system node autosupport history show command.
    transmission-failedAutoSupport failed to deliver the message the specified number of times and stopped trying to deliver the message. You can view the error by entering the system node autosupport history show command.
  3. Perform one of the following actions:
    For this statusDo this
    initializing or collection-failedContact technical support because AutoSupport cannot generate the message.
    ignore, re-queued, or transmission failedCheck that destinations are correctly configured for SMTP, HTTP, or HTTPS because AutoSupport cannot deliver the message.