Enable Support Mode in the Cloud Controller

Complete this procedure to enable Support Mode on the Cloud Controller.

Procedure performed by: Customer

Execution: Web Portal only

To enable Support Mode, follow these steps:

1. In the Cloud Controller, click the Support button in the top right corner of the toolbar, and then click Turn on Support Mode from the drop-down menu.
   Figure 1. Cloud Controller Support Mode menu item
   
   
2. A dialog box appears on screen. Click theTurn On Support Mode button.
   Figure 2. Turn On Support Mode dialog box
   
   
3. After a few seconds, the interconnect switch port number and password information displays at the top of the Cloud Controller screen. The Lenovo ThinkAgile Advantage Support agent records the port number and password to use in the remote connection.
   Figure 3. Port number and password for Support Mode connection