You might be unable to take backups for a Windows VM when certain services are disabled.
Complete the following steps to resolve this issue.
- Open Windows Services Manager.
From the Run window, run the following command:
services.msc
Figure 1. Windows Run window - Make sure that these services are enabled and that the startup type is as follows:
Remote Procedure Call (RPCSS). Validate that Startup Type is set to Automatic.
COM+ Event System (EventSystem). Validate that Startup Type is set to Manual.
System Event Notification Service (SENS). Validate that Startup Type is set to Automatic.
Volume Shadow Copy (VSC). Validate that Startup Type is set to Manual.
Microsoft Software Shadow Copy Provider (SWPRV). Validate that Startup Type is set to Manual.
If, after enabling these services, the backups show a size of zero (0), reload the application instance.