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Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you.

On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at the Lenovo Support Portal.

Note
This section includes references to IBM Web sites and information about obtaining service. IBM is Lenovo's preferred service provider for ThinkSystem.
  • Before you call
    Before you call, there are several steps that you can take to try and solve the problem yourself. If you decide that you do need to call for assistance, gather the information that will be needed by the service technician to more quickly resolve your problem.
  • Collecting service data
    To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.
  • Contacting Support
    You can contact Support to obtain help for your issue.