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Universal Serial Bus (USB) port problems

Two column table for documenting the symptom and the corresponding action for Universal Serial Bus (USB) port problems.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing to check if a component is a consumable, structural, or FRU part.
  • If an action step is preceded by (Trained technician only), that step must be performed only by a trained technician.
SymptomAction
A USB device does not work.
  1. Make sure that:
    • The correct USB device driver is installed.
    • The operating system supports USB devices.
  2. Make sure that the USB configuration options are set correctly in the Setup utility (see Using the Setup utility for more information).
  3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.