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Software problems

Two column table for documenting the symptom and the corresponding action for software problems.
  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • If an action step is preceded by (Trained technician only), that step must be performed only by a trained technician.
  • Go to the support website at the Lenovo Support Portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.
SymptomAction
You suspect a software problem.
  1. To determine whether the problem is caused by the software, make sure that:
    • The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, the server might have a memory-address conflict.
    • The software is designed to operate on the server.
    • Other software works on the server.
    • The software works on another server.
  2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.
  3. Contact the software vendor.