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Automated service request (call home)

This topic provides information about the call home tools for automatically collecting and sending data to Lenovo Support.

Note
This documentation includes references to IBM web sites, products, and information about obtaining service. IBM is Lenovo's preferred service provider for the Lenovo System x products.

Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is detected. These tools can help Support speed up the process of diagnosing problems. The following sections provide information about the call home tools.

  • Service Advisor feature
    This topic provides general information about the Service Advisor feature, which is used to collect data about the system when the system detects a fault and send that information to Lenovo Service.
  • Electronic Service Agent
    This topic provides information about the Electronic Service Agent tool for collecting Lenovo server data.
  • IMM first failure data capture (FFDC) feature
    This topic provides information about the IMM first failure data capture (FFDC) feature for collecting server data.