Collecting service and support information

Use the information in this topic to collect information about your server.

Click the Download Service Data option under the Service and Support menu to collect information about the server that can be used by Support to assist you with your problem.

The following illustration shows the Service and Support menu.

Click the Download Now button if you want to download the service and support data.

The following illustration shows the Download Service Data window.

The process of collecting the service and support data starts. This process takes a few minutes to generate the service data that you can save to a file.

You will see the following Progress window while the Service data is being generated.

When the process is complete, you will be prompted to enter the location in which to save the file. Refer to the following illustration for an example.