Troubleshooting & FAQs
Refers to the table below for Intel On Demand installation error messages and user actions.
| Message | User Action |
|---|---|
| License key upgraded successfully. The features will be activated on the processor after system power cycle. | You can activate Intel On Demand after performing one system power cycle. |
| The activation key format is invalid | Check if you have uploaded the correct Activation Key file. If the error persists, contact Lenovo support. |
| Invalid processor PPIN in Activation key | Check if you have uploaded the correct Activation Key file. If the error persists, contact Lenovo support. |
| The license was installed in the processor already | You have already installed this activation key. Check if the activation key you uploaded is correct. |
| Not enough NMRAM space in the processor | Contact Lenovo support. |
| Internal error | Contact Lenovo support. |
| Cold reset needed before next provisioning | If you want to continue installing an activation key, perform a system power cycle at first. |
| Unable to provision LAC due to FEH error | Contact Lenovo support. |
| Unable to import license in shutdown state, please try again after power on. | Power on the system before installing Intel On Demand. |
| Unable to import license due to On Demand Capabilities information is in progress. Please try again later. | If you want to continue installing an activation key, try again later. |
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