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Signing in to the XClarity One portal

You can sign in to the Lenovo XClarity One portal (xclarityone.lenovo.com) from any system that has access to the Internet.

Note
If five consecutive sign-in attempts fail within a 15-minute period or if consecutive sign-in attempts occur too quickly (within 1 second), your user account is locked for 60 minutes.

User sessions​

Each user can have up to three user sessions.

A user session expires after 2 hours of active use or after 30 minutes of idle time. When a user session expires, you are signed out automatically and must sign in again to continue your work.

You can view a list of active user session and sign out of any unfamiliar sessions. Click User settings from the user-account drop-down menu in the upper-right corner, and then click Account security > Active user sessions.

Note
  • If your web browser is set up to use a popup blocker, configure the popup blocker to allow the xclarity-one.lenovo.com website.
  • Ensure that you are using one of the following supported web browsers.
    • Chrome 120 or later
    • Firefox ESR 115.6 or later
    • Microsoft Edge 123 or later
    • Safari 17.2 or later

Sign in using a corporate user account​

After logging in to your company’s identity provider, you can access XClarity One portal without providing additional credentials.

Note
Multi factor authentication (MFA) using a one-time passcode is imposed by XClarity One for every user if your external IDP is not set up with MFA (does not have the “amr” claim with value “mfa” set in the JWT tokens).

Sign in using a local user account​

XClarity One requires two-factor authentication using user credentials and a one-time passcode from an authenticator application.

After your user administrator adds you as a new user in the portal, you will receive an email from XClarity One that lets you know that you have access to an organization in the XClarity One portal. Click the Get started link in the email to configure your user account and sign in to XClarity One.
Note
  • The Get started link in the email expires after 48 hours. If you do not click the link within that time, contact your user administrator to resend the invitation.
  • When you are on the sign-in page, you have 1 hour to complete the sign-in process before you must again.
During the setup, you are prompted to:
  1. Set up an authenticator application on a mobile device and connect it to XClarity One to obtain the one-time passcode (OTP) that is needed each time you sign in. The following authenticator applications are supported.
    • FreeOTP
    • Google Authenticator
    • Microsoft Authenticator
  2. Configure your password.
    It is recommended that you use strong passwords of 16 or more characters. By default, passwords for local user accounts must have 8 – 256 characters, including one or more uppercase and lowercase alphabetic characters, numbers, and special characters. Consider the following recommendations when creating passwords.
    • Do not use known passwords obtained from earlier breaches, leaks, or hacks.
    • Do not use dictionary words.
    • Do not use context-specific words, such as the name of a service, an email address, or derivatives thereof.
    • Do not use more than two repetitive or sequential characters (for example, aaa or 123abc).
    • Do not reuse any of the last five passwords.
  3. Configure your account settings, including your first and last name.

After your user settings are configured, you can sign in to the XClarity One portal by pointing your browser to xclarity-one.lenovo.com.

You can update your personal information, change your password, and manage your authentication applications by clicking User settings from the user-account drop-down menu in the upper-right corner.

Terms, conditions, and Call Home agreements​

When you sign in for the first time, you are asked to agree to the End User License Agreement and the Call Home agreement (privacy statement). Ensure that you read these agreements in their entirety before clicking Accept. You must accept the statements to sign in to XClarity One.

If you already agreed and want to withdraw your agreement, contact XClarity One support using the Contact Us webpage.