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Organizations

Your view of Lenovo XClarity One is based on the organizations that you are part of. An organization is typically created for your entire company or one or more departments in your company. Only the organization owners and users that are assigned to the organization can access management hubs, devices, and data within the realm of that organization.

If you set up multiple organizations for your company, you can give users access to one or more of your organizations. Users can switch between organizations at any time from the organization menu on top bar of the web interface.

Requesting a new organization​

You can submit a request for a new organization by clicking the Request a new organization link at the bottom of the Sign In dialog or by going directly to the Request a new organization dialog using xclarity-one.lenovo.com/#/register). You need your Lenovo customer number to associate with the organization. If you do not have your Lenovo Customer Number, contact your local Lenovo Sales Representative to get it.
Attention
XClarity One is a for-fee cloud solution. To purchase XClarity One or to request a free trial, contact your local Lenovo sales representative (see Purchasing XClarity One). After purchase or trial approval, you will receive a proof-of-entitlement email containing your Lenovo customer number, which is required when requesting a new organization.
The organization is not created until the request is approved by Lenovo. Lenovo typically responds to a new organization request within one business day. If your request is approved, XClarity One sends you an email to get started. Click the link in the email to sign in to XClarity One and then configure your new organization.
Note
The link in the email expires after 48 hours. If you do not click the link within that time, contact Lenovo XClarity Support (XC1_Support@lenovo.com) to resend the email.

The user that submits the new-organization request becomes an organization owner. Organization owners, identified using the owner icon (Organization owner icon), can mange users and configure organization-specific settings, such as the default Call Home contact and usage thresholds. In addition, the first organization owner also has full access to the organization by default, including hub and device administrator roles.

Important
Organizations are associated with the email domain of the initial user (organization owner).

  • Requests to create organizations from certain popular email domains will be denied, including gmail.com, yahoo.com, hotmail.com, aol.com, and msn.com.

  • Users that you invite to your organization must use the same email domain as the organization owner, with the exception of service agents (see Organizations for service providers).

Updating organization properties​

You can update the organization name, location, and Lenovo customer number by clicking the Settings tab on the left navigation and then clicking the General tab in the context menu.

Disabling an organization​

When you disable an organization, users cannot sign in to the organization, and communication is blocked between the management hubs and XClarity One.

Communication is not blocked between the managed devices and the management hubs. The management hubs continue to monitor devices; however, management operations cannot be performed on the devices.

All information about the organization and resources is also retained in XClarity One.

Note
Disabling an organization does not change the status of users in the organization. Users can log in to the portal but do not have access to the disabled organization.

Deleting an organization​

When you delete an organization:

  • All information about the organization and resources is deleted, except the audit event stating who removed the organization and when.

  • Management hubs are disconnected, and information about the hub and its managed devices are deleted from the portal

  • The users that are members of only this organization (and no other organizations) are removed.

  • Organizations for service providers
    If you are a business that provides IT solutions and services to other companies, you can have the service-provider flag added to your organization. To add the service-provider flag to your organization, contact Lenovo XClarity Support (XC1_Support@lenovo.com).