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Organizations

Your view of Lenovo XClarity One is based on the organizations that you are part of.

When using XClarity One in the cloud, an organization is typically created for your entire company or one or more departments in your company. If you set up multiple organizations for your company, you can give users access to one or more of your organizations. Users can switch between organizations at any time from the organization menu on top bar of the web interface.

When running XClarity One as a virtual machine,, you can set up only a single organization during initial setup. You cannot request additional organizations, disable the organization, or delete the organization.

Only the organization owners and users that are assigned to the organization can access management hubs, devices, and data within the realm of that organization.

The user that submits the new-organization request becomes an organization owner. Organization owners, identified using the owner icon (Organization owner icon), can manage users and configure organization-specific settings, such as the default Call Home contact, usage-metric thresholds, and data forwarders. In addition, the first organization owner also has full access to the organization by default, including hub and device administrator roles.

When running XClarity One as a virtual machine, organization owners can also configure the portal, including network, date and time, and security certification.

Requesting a new organization​

When using XClarity One in the cloud, you can submit a request for a new organization by clicking the Request a new organization link at the bottom of the Sign In dialog or by going directly to the Request a new organization dialog using xclarityone.lenovo.com/#/register). You need your Lenovo customer number to associate with the organization. If you do not have your Lenovo Customer Number, check the proof of entitlement email that was sent to you when you purchased your XClarity One licenses or contact your local Lenovo Sales Representative to get it.

If you purchased licenses before requesting an organization, the organization request is approved immediately, and the licenses are automatically applied to the organization. If you have not yet purchased licenses, the organization is not created until the request is approved by Lenovo, which is typically done within one business day. When your organization request is approved, XClarity One sends you an email to get started. Click the link in the email to sign in to XClarity One and then configure your new organization.
Note

  • The link in the email expires after 48 hours. If you do not click the link within that time, contact XClarity One support using the Contact Us webpage to resend the email.

  • If you already purchased licenses and the organization was not automatically approved, contact your Lenovo sales representative to ensure that your Lenovo customer number matches the Lenovo customer number for our XClarity One organization.

Important
Organizations are associated with the email domain of the initial user (organization owner).

  • Requests to create organizations from certain popular email domains will be denied, including gmail.com, yahoo.com, hotmail.com, aol.com, and msn.com.

  • Users that you invite to your organization must use the same email domain as the organization owner, with the exception of service agents (see Organizations for managed service providers).

Updating organization properties​

You can update the organization name, location, and Lenovo customer number by clicking the Settings tab on the left navigation and then clicking the General tab in the context menu.

Disabling or deleting an organization​

When using XClarity One in the cloud, only Lenovo can disable or delete an organization. If you created organizations that you want to disable or delete, contact Lenovo Support for assistance.

When an organization is disabled:

  • All information about the organization and resources is retained in XClarity One.

  • Communication is blocked between the XClarity One and management hubs. Communication is not blocked between the management hubs and managed devices. The management hubs continue to monitor devices; however, management operations cannot be performed on the devices.

  • Users can sign in to the portal but cannot have access to the disabled organization.

When an organization is deleted:

  • All information about the organization and resources is deleted, except the audit event stating who removed the organization and when.

  • Management hubs are disconnected, and information about the hub and its managed devices are deleted from the portal

  • The users that are members of only this organization (and no other organizations) are removed.

  • If licenses are assigned to the organization and there are no other organizations with the same customer number, the licenses are still available for use. If a new organization is created with the same customer number, the licenses are assigned automatically to that new organization.

    If licenses are assigned to the organization and there are one or more other organizations with the same customer number, the licenses are moved to the oldest active organization. If there are no active organizations with the same customer number, licenses are moved to the oldest pending or requested organization. If none are pending or requested, licenses are assigned to the oldest disabled organization.

Cannot access an organization​

If you cannot access an organization, your user account might be disabled, or the organization might be disabled.

  • Contact your organization owner or user administrator.

  • If they cannot determine the cause or correct the issue, contact Lenovo Support for assistance.