Organizations
Your view of XClarity One is based on the organizations that you are part of.
Only the organization owners and users that are assigned to the organization can access hubs, devices, and data within the realm of that organization.
The initial user becomes an organization owner. Organization owners, identified using the owner icon (
), can manage users and configure organization-specific settings, such as the default Call Home contact, usage-metric thresholds, and data forwarders. In addition, the first organization owner also has full access to the organization by default, including hub and device administrator roles.
You need to provide your Lenovo customer number to associate with the organization. To find your Lenovo Customer Number, check the proof of entitlement email that was sent to you when you purchased your XClarity One licenses or contact your local Lenovo Sales Representative.
Creating a new organization
When using XClarity One in the cloud, an organization is typically created for your entire company or one or more departments in your company. If you set up multiple organizations for your company, you can give users access to one or more of your organizations. Users can switch between organizations at any time from the organization menu on top bar of the web interface.
You request a new organization by clicking the Get started button on the Sign In dialog and then clicking Register your organization or by going directly to the Register your organization dialog using xclarityone.lenovo.com/#/register). When the registration process is complete, XClarity One sends you an email to get started. Click the link in the email to sign in to XClarity One and then configure your new organization.
NoteThe link in the email expires after 48 hours. If you do not click the link within that time, contactXClarity One support using the Contact Us webpage to resend the email. Licenses are required to create a new organization. If you purchased licenses prior to requesting the organization, the organization is created immediately. Otherwise, you will be notified by email that licenses were not found. The organization will not be created until you purchase licenses.
ImportantEnsure that you enter your Lenovo customer number correctly. Licenses are automatically added to your organization based on your customer number. If you purchased licenses, and those licenses were not automatically applied to your organization, contact your Lenovo sales representative to ensure that your Lenovo customer number for the licenses matches the Lenovo customer number for our XClarity One organization.Organizations are associated with the email domain of the initial user (organization owner).
Requests to create organizations from certain popular email domains will be denied, including gmail.com, yahoo.com, hotmail.com, aol.com, and msn.com.
When running XClarity One in the cloud or on premises without LDAP configured, any users that you invite to your organization must share the same email domain as the organization owner. Inviting users from different email domains is supported only for XClarity One on premises where LDAP is configured.
Starting a free trialYou can set up a trial organization for free to test the features and functions in XClarity One. The trial organization allows you to manage up to 2 hubs and 20 devices for up to 90 days.
To set up a trial organization, click the Get started button on the Sign In dialog, click Start a trial, and then complete the steps in the wizard.
NoteThe trial organization is not intended for use in production environments. If you want to manage physical devices in your data center, choose non-production devices.
The following functions are not available in the trial organization.
Migration of devices and artifacts from Lenovo XClarity Administrator
Call Home functions, including service-data collection and service-ticket generation
Purchased licenses cannot be imported into the trial organization. Licenses are only automatically imported in full-feature organizations.
The trial organization is automatically disabled when the trial period ends. To request an extension, contact your Lenovo sales representative.
The initial setup wizard guides you through setting up an organization. XClarity One on premises supports only a single organization, which is created during initial setup. You cannot request additional organizations, disable the organization, or delete the organization.
When running XClarity One on premises, organization owners can also configure the portal, including network, date and time, SMTP email server, and security certification.
Licenses are required to use XClarity One on premises. If you purchased licenses prior to setting up your organization, the setup wizard guides you through importing your licenses.
Free 90-day licenseThe organization is set up with a free license that you can use to manage up to 20 devices for up to 90 days. Before the license expires, you must purchase and import XClarity One licenses to continue using XClarity One (see Importing licenses).
Disabling or deleting an organization
When using XClarity One in the cloud, only Lenovo can disable or delete an organization. If you created organizations that you want to disable or delete, contact Lenovo Support for assistance.
When an organization is disabled:
All information about the organization and resources is retained in XClarity One.
Communication is blocked between XClarity One and hubs. Communication is not blocked between the hubs and managed devices. The hubs continue to monitor devices; however, management operations cannot be performed on the devices.
Users can sign in to the portal but cannot have access to the disabled organization.
When an organization is deleted:
All information about the organization and resources is deleted, except the audit event stating who removed the organization and when.
Hubs are disconnected, and information about the hub and its managed devices are deleted from the portal.
The users that are members of only this organization (and no other organizations) are removed.
If licenses are assigned to the organization and there are no other organizations with the same customer number, the licenses are still available for use. If a new organization is created with the same customer number, the licenses are assigned automatically to that new organization.
If licenses are assigned to the organization and there are one or more other organizations with the same customer number, the licenses are moved to the oldest active organization. If there are no active organizations with the same customer number, licenses are moved to the oldest pending or requested organization. If none are pending or requested, licenses are assigned to the oldest disabled organization.
All files related to the organization (OS images, FW packages, service data, etc.) are also deleted.
Cannot access an organization
If you cannot access an organization, your user account might be disabled, or the organization might be disabled.
Contact your organization owner or user administrator.
If they cannot determine the cause or correct the issue, contact Lenovo Support for assistance.