Organizations for service providers
If you are a business that provides IT solutions and services to other companies, you can have the service-provider flag added to your organization. To add the service-provider flag to your organization, contact Lenovo XClarity Support (XC1_Support@lenovo.com).
Service-provider organizations can have users that are assigned the service-agent role. Service agents can be added to organizations for the companies that they serve. Service agent are the only users that are not required to be in the same email domain as the organization owner. Note that the service-agent role does not give users the ability to perform any actions. The service agent must be given additional roles based on the actions that they are allowed to perform within the company’s organization.
If the service-provider organization owner or user administrator removes the service-agent role from a user, that user is automatically blocked from all other organizations to which they had access.
Only Lenovo can add or remove the service-provider flag from an organization. If Lenovo removes the service-provider flag, or if a service-provider organization is disabled, all service agents in that organization are automatically blocked from all other organizations to which they had access. In addition, if Lenovo removes the service-provider flag, the service-agent role is disabled, but not removed, from all service-agent users in the service-provider organization.
If a service agent is locked or when the service-agent’s service-provider organization is locked, the service agent cannot be added to customer organizations. The service-agent user can join another organization in the same service-provider domain, but not as a service agent.