Organizations for managed service providers
If you are a business that provides IT solutions and services to other companies, you can change your organization to a managed service-provider (MSP) organization.
To become a managed service provide (MSP) in XClarity One, you must first purchase an XClarity One – MSP enablement license for each customer that you service and then contact XClarity One support using the Contact Us webpage. For more information about purchasing licenses, see Licenses.
MSP organizations can have users that are assigned the service-agent role. Service agents can be added to organizations for the companies that they serve. Service agent are the only users that are not required to be in the same email domain as the organization owner. Note that the service-agent role does not give users the ability to perform any actions. The service agent must be given additional roles based on the actions that they are allowed to perform within the company’s organization.
If the MSP organization owner or user administrator removes the service-agent role from a user, that user is automatically blocked from all other organizations to which they had access.
Only Lenovo can add or remove the MSP from an organization. If Lenovo removes the MSP flag, or if a MSP organization is disabled, all service agents in that organization are automatically blocked from all other organizations to which they had access. In addition, if Lenovo removes the MSP flag, the service-agent role is disabled, but not removed, from all service-agent users in the MSP organization.
If a service agent is locked or when the service-agent’s MSP organization is locked, the service agent cannot be added to customer organizations. The service-agent user can join another organization in the same MSP domain, but not as a service agent.