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Service and support

Lenovo XClarity One provides a set of tools that you can use to collect and send service-data files to Lenovo Support, set up automatic notification to Lenovo Support when serviceable events occur on specific devices, monitor service-tickets, and view warranty information. You can contact Lenovo Support to get help and technical assistance when you run into problems.

  • Automatic problem notification (Call Home)
    Call Home can be used to automatically notify Lenovo Support when a serviceable event occurs on a specific device that is under warranty and to ship replacement parts if needed.
  • Service tickets
    Opening a service ticket starts the process of determining a resolution to your device issues by making the pertinent information available to Lenovo Support quickly and efficiently. Lenovo service technicians can start working on your resolution as soon as a service ticket is opened.
  • Technical assistance
    If you run into problems and need technical assistance with Lenovo XClarity One, you can contact XClarity One support by sending an email to XC1_Support@lenovo.com.