Licenses

You can view information about your licenses by clicking Licenses in the context menu of the Settings view. XClarity One supports the following types of licenses.

• Managed-device licenses

  An XClarity One – Managed Device, Per Endpoint license is required for every managed device to use basic monitoring and management functions in the XClarity One portal and entitlement for XClarity One service and support.

  License compliance is determined based on the total number of managed devices in the organization. The number of managed devices must not exceed the total device limit for all active managed-device licenses.

  After the free trial, if the Manage Device licenses become non-compliant (for example, when licenses expire or when newly managed devices exceed the total device limit for all active basic licenses), an alert is raised and a todo is added to the Things to do panel. You have a grace period of 90 days to acquire new licenses.

  Attention

  • You use the XClarity One – Upgrade - Managed Device, Per Endpoint licenses to convert your active XClarity Pro licenses to XClarity One – Managed Device, Per Endpoint licenses. The number of licensed devices and expiration date for the upgraded licenses will be the same as the XClarity Pro licenses.

  • To remotely access to the baseboard-management controller in your managed devices without having a VPN connection to your datacenter or edge where your devices are located, you must purchase and install XCC Platinum or XCC Premium licenses on your managed devices. For more information, see Remote access to management controllers.

• Memory Predictive Failure Analytics licenses

  You can optionally purchase XClarity One – Memory PFA MD Option licenses to monitor and analyze memory errors and failure predictions to ensure that your devices are operating at peak performance.

  If the Memory PFA licenses become non-compliant (for example, when licenses expire or when newly managed devices exceed the total device limit for all active Memory PFA licenses), an alert is raised and a todo is added to the Things to do panel. You have a grace period of 90 days to acquire new licenses.

  Important

  Memory predictive failure analytics (MPFA) supports only DDR4 SDRAM memory modules in certain devices. For a list of supported devices, see the XClarity Management Hub 2.0 Support for Servers webpage.

• Managed service provider licenses

  If you are a business that provides IT solutions and services to other companies, you can change your organization to a managed service-provider (MSP) organization. To become an MSP in XClarity One, you must first purchase an XClarity One – MSP enablement license for each customer that you service and then contact Lenovo XClarity Support (Contact Us webpage). For more information about MSP organizations, see Organizations for managed service providers.

  After purchasing the MSP enablement license, contact Lenovo XClarity Support (Contact Us webpage) to add the service-provider flag to your organization.

Purchasing licenses​

Contact your Lenovo sales representative or authorized Business Partner to purchase licenses for XClarity One based on the functions that you want to enable and the number of devices that you want to manage.

Purchased licenses are automatically applied to your organizations based on your Lenovo customer number.

• If you have not yet requested an organization, your purchased licenses are automatically applied after the organization request is made (see Requesting a new organization)..

• If you have one or more active organizations, your purchased licenses are automatically applied to your oldest active organization. If there are no active organizations with the same customer number, licenses are applied to the oldest pending or requested organization. If none are pending or requested, licenses are applied to the oldest disabled organization.

Deleting an organization with licenses​

When an organization is deleted and there is no other organization with the same customer number, the licenses assigned to the deleted organization are still available. When a new organization is created with the same customer number, the licenses are assigned automatically to the new organization.

When an organization is deleted and there are one or more other organizations with the same customer number, the licenses are moved to the oldest active organization. If there are no active organizations with the same customer number, licenses are moved to the oldest pending or requested organization. If none are pending or requested, licenses are assigned to the oldest disabled organization.

License status​

You can determine the status of your licenses by clicking Licenses in the context menu of the Settings view.

• healthy. License is active and the number of managed devices is within the limit of the license.

• warning. The license will expire in less than 3 months or the number of managed device exceeds the license limit by less than or equal 5% or 100 devices (which ever comes first).

• critical. The license expired or the number of managed device exceeds the license limit by more than 5% or 100 devices.

Getting help​

• If you have issues and you used a Business Partner, contact your Business Partner to verify the transaction and entitlement.

• If you did not receive your electronic proof of entitlement, if the licenses were sent to wrong person, or if the licenses are listed in the portal for you organization, contact one of the regional representatives, based on your geography.

  • ESDNA@lenovo.com (North American countries)
  • ESDAP@lenovo.com (Asia Pacific countries)
  • ESDEMEA@lenovo.com (European, Middle Eastern, and Asian countries)
  • ESDLA@lenovo.com (Latin American countries)
  • ESDChina@Lenovo.com (China)

• If information about your entitlement is not correct, contact Lenovo Support at SW_override@lenovo.com and include the following information.

  • Order number
  • Your contact information, including email address
  • Your physical address
  • Changes that you want made