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Licenses

XClarity One is a for-fee cloud or virtual machine (on premises) offering. You must acquire appropriate licenses to use XClarity One.

You can use XClarity One for free to manage up to 2 hubs and 20 devices for up to 90 days; however, after the free trial expires, you must purchase appropriate licenses to continue using applicable XClarity One functions and to get XClarity One service and support.

Note

  • For more information about starting a free trial, see Starting a free trial.

  • Licenses are tied to specific organizations but are not tied to specific managed devices in the organization.

  • Ensure that the customer number used to purchase the licenses matches the customer number for your organization.

  • You can use these licenses when running XClarity One in the cloud or on premises.

You can view information about your licenses by clicking Licenses in the context menu of the Settings view. XClarity One supports the following types of licenses.

  • Managed-device licenses

    Licenses are required for every managed device to use basic monitoring and management functions in the XClarity One portal and entitlement for XClarity One service and support.

    • An XClarity One - Starter, Per Endpoint license is a cost-effective license that supports the same features as the standard license for your first 10 devices. If you purchased more than 10 Starter licenses, contact your Lenovo sales representative for assistance.

    • A XClarity One - Standard, Per Endpoint license needs to be purchased for every managed device after the first 10 devices.

    License compliance is determined based on the total number of managed devices in the organization. The number of managed devices must not exceed the total device limit for all active managed-device licenses.

    If managed-device licenses become non-compliant (for example, when licenses expire or when newly managed devices exceed the total device limit for all active basic licenses), an alert is raised and a todo is added to the Things to do panel. You have a short grace period to acquire new licenses.

    Attention

    • You can import your active XClarity Pro licenses into XClarity One. These licenses are aggregated as XClarity One - Standard, Per Endpoint licenses in the user interface. The number of licensed devices and expiration date remain the same as the XClarity Pro licenses.

      Note

      • When you migrate your XClarity Administrator instances to XClarity One, your active XClarity Pro licenses are automatically imported as XClarity One - Standard, Per Endpoint licenses.

      • XClarity One – Upgrade - Managed Device, Per Endpoint licenses are no longer needed to convert your active XClarity Pro licenses to XClarity One - Standard, Per Endpoint licenses. However, you can still import active licenses. The number of licensed devices and expiration date for the upgraded licenses will be the same as the converted XClarity Pro licenses.

    • An XClarity One - Standard, Per Endpoint license comes with each Premier Support Plus warranty entitlement purchase.

    • To use the remote server functions in XClarity One, ensure that an XCC Advanced Upgrade, XCC Enterprise Upgrade, XCC2 Platinum, or XCC3 Premier features-on-demand (FoD) key is installed on each of your managed devices. For more information, see Remote sever access.

Purchasing licenses​

Contact your Lenovo sales representative or authorized Business Partner to purchase licenses for XClarity One based on the functions that you want to enable and the number of devices that you want to manage.

For XClarity One in the cloud, purchased licenses are automatically applied to your organizations based on your Lenovo customer number.

  • If you have not yet requested an organization, your purchased licenses are automatically applied after the organization request is made (see Requesting an organization).

  • If you have one or more active organizations, your purchased licenses are automatically applied to your oldest active organization. If there are no active organizations with the same customer number, licenses are applied to the oldest pending or requested organization. If none are pending or requested, licenses are applied to the oldest disabled organization.

When running XClarity One on premises, you must download and import the licenses into the portal. For more information, see Importing licenses.

Note
Licenses with the same name and expiration date are considered the same license with an aggregated usage or units limit.
Attention
When your license purchase is complete, you will receive a proof-of-entitlement email containing your Lenovo customer number.

  • If you have issues and you used a Business Partner, contact your Business Partner to verify the transaction and entitlement.

  • If you did not receive your electronic proof of entitlement, if the licenses were sent to wrong person, or if the licenses are listed in the portal for your organization, contact one of the regional representatives, based on your geography.

  • If information about your entitlement is not correct, contact Lenovo Support at SW_override@lenovo.com and include the following information.

    • Order number
    • Your contact information, including email address
    • Your physical address
    • Changes that you want made

License status​

You can determine the status of your licenses by clicking Licenses in the context menu of the Settings view.

  • healthy. License is active and the number of managed devices is within the limit of the license.

  • warning. The license will expire in 90 days or less.

  • critical. The license expired or the number of managed devices exceeds the license limit.

  • Importing licenses
    When using XClarity One on premises, you need to manually retrieve the activation keys and import your licenses.