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Requesting a new organization

Your view of Lenovo XClarity One is based on the organizations that you are part of. An organization is typically created for your entire company or one or more departments in your company. Only the organization owners and users that are assigned to the organization can access management hubs, devices, and data within the realm of that organization.

You can submit a request for a new organization by clicking the Request a new organization link at the bottom of the Sign In dialog or by going directly to the Request a new organization dialog using xclarity-one.lenovo.com/#/register). You need your Lenovo customer number to associate with the organization. If you do not have your Lenovo Customer Number, check the proof of entitlement email that was sent to you when you purchased your XClarity One licenses or contact your local Lenovo Sales Representative to get it.

If you are a vendor that provides solutions and services to other companies, you can contact XClarity One support using the Contact Us webpage to add the service-provider flag to your organization. Service-provider organizations can have users with the service agent flag enabled. The service-agent users can then be added to organizations for the companies that they serve. Service-agent users are the only users that are not required to be in the same email domain as the organization owner.

Note

  • Only Lenovo can add or remove the MSP from an organization. If Lenovo removes the MSP flag, or if a MSP organization is disabled, all service agents in that organization are automatically blocked from all other organizations to which they had access. In addition, if Lenovo removes the MSP flag, the service-agent role is disabled, but not removed, from all service-agent users in the MSP organization.

  • If a service agent is locked or when the service-agent’s MSP organization is locked, the service agent cannot be added to customer organizations. The service-agent user can join another organization in the same MSP domain, but not as a service agent.

The organization is not created until the request is approved by Lenovo, which is typically done within one business day. When your organization request is approved, XClarity One sends you an email to get started. Click the link in the email to sign in to XClarity One and then configure your new organization.
Note
The link in the email expires after 48 hours. If you do not click the link within that time, contact XClarity One support using the Contact Us webpage to resend the email.

The user that submits the new-organization request becomes an organization owner. Organization owners, identified using the owner icon (Organization owner icon), can manage users and configure organization-specific settings, such as the default Call Home contact and usage thresholds. In addition, the first organization owner also has full access to the organization by default, including hub and device administrator roles.