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Requesting an organization

Your view of XClarity One is based on the organizations that you are part of.

When using XClarity One in the cloud, an organization is typically created for your entire company or one or more departments in your company. If you set up multiple organizations for your company, you can give users access to one or more of your organizations. Users can switch between organizations at any time from the organization menu on top bar of the web interface.

Only the organization owners and users that are assigned to the organization can access hubs, devices, and data within the realm of that organization.

You request a new organization by clicking the Get started button on the Sign In dialog and then clicking Register your organization or by going directly to the Register your organization dialog using xclarityone.lenovo.com/#/register). When the registration process is complete, XClarity One sends you an email to get started. Click the link in the email to sign in to XClarity One and then configure your new organization.

The initial user becomes an organization owner. Organization owners, identified using the owner icon (Organization owner icon), can manage users and configure organization-specific settings, such as the default Call Home contact, usage-metric thresholds, and data forwarders. In addition, the first organization owner also has full access to the organization by default, including hub and device administrator roles.

Licenses are required to create a new organization. If you purchased licenses prior to requesting the organization, the organization is created immediately. Otherwise, you will be notified by email that licenses were not found. The organization will not be created until you purchase licenses.

Important
Ensure that you enter your Lenovo customer number correctly. Licenses are automatically added to your organization based on your customer number. If you purchased licenses, and those licenses were not automatically applied to your organization, contact your Lenovo sales representative to ensure that your Lenovo customer number for the licenses matches the Lenovo customer number for our XClarity One organization.
Organizations are associated with the email domain of the initial user (organization owner).

  • Requests to create organizations from certain popular email domains will be denied, including gmail.com, yahoo.com, hotmail.com, aol.com, and msn.com.

  • When running XClarity One in the cloud or on premises without LDAP configured, any users that you invite to your organization must share the same email domain as the organization owner. Inviting users from different email domains is supported only for XClarity One on premises where LDAP is configured.

Starting a free trial​

You can set up a trial organization for free to test the features and functions in XClarity One. The trial organization allows you to manage up to 2 hubs and 20 devices for up to 90 days.

To set up a trial organization, click the Get started button on the Sign In dialog, click Start a trial, and then complete the steps in the wizard.

Note

The trial organization is not intended for use in production environments. If you want to manage physical devices in your data center, choose non-production devices.

The following functions are not available in the trial organization.

  • Migration of devices and artifacts from Lenovo XClarity Administrator

  • Call Home functions, including service-data collection and service-ticket generation

Purchased licenses cannot be imported into the trial organization. Licenses are only automatically imported in full-feature organizations.

The trial organization is automatically disabled when the trial period ends. To request an extension, contact your Lenovo sales representative.