Acquiring licenses
XClarity One is a for-fee cloud or virtual machine (on premises) offering. You must acquire appropriate licenses to use XClarity One. XClarity One is licensed per managed device and for various terms.
You can use XClarity One for free to manage up to 2 hubs and 20 devices for up to 90 days; however, after the free trial expires, you must purchase appropriate licenses to continue using applicable XClarity One functions and to get XClarity One service and support. For more information about starting a free trial, see Starting a free trial.
One license is needed per physical managed device.
Licenses are tied to specific organizations but are not tied to specific managed devices in the organization.
- Ensure that the customer number used to purchase the licenses matches the customer number for your organization.
Ensure that the correct customer email is used to purchase the licenses, to ensure correct entitlement processing.
You can use these licenses when running XClarity One in the cloud or on premises.
You can view information about your licenses by clicking the Licenses Status title in the Organization management view. XClarity One supports the following types of licenses.
Managed-device licenses
Licenses are required for every managed device to use basic monitoring and management functions in the XClarity One portal and entitlement for XClarity One service and support.
A Starter license is a cost-effective license that is functionally identical to Standard license for your first 10 devices.
Starter license is limited to 10 devices per organization maximum. If more Starter licenses are purchased, XClarity One will not consider them to be valid. Therefore, if you need more than the initial 10 Starter licenses, you will need to purchase Standard licenses.
If you purchased more than 10 Starter licenses, contact your Lenovo sales representative for assistance.
A Standard license needs to be purchased for every managed device after the first 10 devices.
License compliance is determined based on the total number of managed devices in the organization. The number of managed devices must not exceed the total device limit for all active managed-device licenses.
A todo is added to the Things to do panel 3 months before your licenses expire and then every 30 days thereafter to notify you that your licenses will expire soon.
When managed-device licenses become non-compliant (for example, when newly managed devices exceed the total device limit for all active basic licenses), an alert is raised and a todo is added to the Things to do panel. You have a short grace period to acquire new licenses.
AttentionYou can use your active XClarity Pro licenses in XClarity One. These licenses are aggregated as Standard licenses in the user interface. The number of licensed devices and expiration date remain the same as the XClarity Pro licenses.
Your active XClarity Pro licenses are automatically imported when you migrate your XClarity Administrator instances to XClarity One in the cloud or on premises.
You can also manually import your active XClarity Pro licenses into XClarity One on premises.
NoteUpgrade licenses are no longer needed to convert your activeXClarity Pro licenses to Standard licenses. Each Premier Support Plus warranty entitlement purchase comes with an Standard license.
To use the remote server functions in XClarity One, ensure that an XCC Advanced Upgrade, XCC Enterprise Upgrade, XCC2 Platinum, or XCC3 Premier features-on-demand (FoD) key is installed on each of your managed devices. For more information, see Remote access.
Purchasing licenses
Contact your Lenovo sales representative or authorized Business Partner to purchase licenses for XClarity One based on the functions that you want to enable and the number of devices that you want to manage.
When your license purchase is complete, the customer email address used during the ordering process will receive a proof-of-entitlement (POE) . The email contains the customer number and URL needed to register for usage of the XClarity One product. Once you register, you will be given instructions on how to proceed.
Ensure that the customer number that you use to purchase the licenses matches the customer number for your organization. If the number is different, contact Lenovo Support to resolve the issue.
Licenses with the same name and expiration date are considered the same license with an aggregated usage or units limit.
Purchased licenses are automatically applied to your organization based on your Lenovo customer number.
If you have not yet requested an organization, your purchased licenses are automatically applied after the organization request is made (see Requesting an organization).
If you have one or more active organizations, your purchased licenses are automatically applied to your oldest active organization. If there are no active organizations with the same customer number, licenses are applied to the oldest pending or requested organization. If none are pending or requested, licenses are applied to the oldest disabled organization.
You need to download the licenses to your local system and then import them into the portal. For more information, see Importing licenses.
If you have license issues and you used a Business Partner to purchase licenses, contact your Business Partner to verify the transaction and entitlement.
If you did not receive your electronic proof of entitlement, if the licenses were sent to wrong person, or if the licenses are not listed in the portal for your organization, contact one of the regional representatives, based on your geography.
- ESDNA@lenovo.com (North American countries)
- ESDAP@lenovo.com (Asia Pacific countries)
- ESDEMEA@lenovo.com (European, Middle Eastern, and Asian countries)
- ESDLA@lenovo.com (Latin American countries)
- ESDChina@Lenovo.com (China)
If information about your entitlement is not correct, contact Lenovo Support at SW_override@lenovo.com and include the following information.
- Order number
- Your contact information, including email address
- Your physical address
- Changes that you want made