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Requesting a new organization

Your view of Lenovo XClarity One is based on the organizations that you are part of. An organization is typically created for your entire company or one or more departments in your company. Only the organization owners and users that are assigned to the organization can access management hubs, devices, and data within the realm of that organization.

You can submit a request for a new organization from the Sign In dialog. You need your Lenovo customer number to associate with the organization (see the How to Find Your Customer Number webpage).

If you are a vendor that provides solutions and services to other companies, you can contact Lenovo XClarity Support (XC1_Support@lenovo.com) to add the service-provider flag to your organization. Service-provider organizations can have users with the service agent flag enabled. The service-agent users can then be added to organizations for the companies that they serve. Service-agent users are the only users that are not required to be in the same email domain as the organization owner.

Note
Only Lenovo can add or remove the service-provider flag from an organization. If Lenovo removes the service-provider flag, or if a service-provider organization is disabled, all service agents in that organization are automatically blocked from all other organizations to which they had access.
The organization is not created until the request is approved by Lenovo. Lenovo typically responds to a new organization request within one business day. If your request is approved, XClarity One sends you an email to get started. Click the link in the email to sign in to XClarity One and then configure your new organization
Note
The link in the email expires after 48 hours. If you do not click the link within that time, contact Lenovo XClarity Support (XC1_Support@lenovo.com to resend the email.

The user that submits the new-organization request becomes the organization owner. You must be an organization owner to configure organization-specific settings, such as the default Call Home contact.