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Requesting a new organization

Your view of Lenovo XClarity One is based on the organizations that you are part of. An organization is typically created for your entire company or one or more departments in your company. Only the organization owners and users that are assigned to the organization can access management hubs, devices, and data within the realm of that organization.

You can submit a request for a new organization by clicking the Request a new organization link at the bottom of the Sign In dialog or by going directly to the Request a new organization dialog using xclarity-one.lenovo.com/#/register). You need your Lenovo customer number to associate with the organization. If you do not have your Lenovo Customer Number, contact your local Lenovo Sales Representative to get it.
Attention
XClarity One is a for-fee cloud solution. To purchase XClarity One or to request a free trial, contact your local Lenovo sales representative (see Purchasing XClarity One). After purchase or trial approval, you will receive a proof-of-entitlement email containing your Lenovo customer number, which is required when requesting a new organization.

If you are a vendor that provides solutions and services to other companies, you can contact Lenovo XClarity Support (XC1_Support@lenovo.com) to add the service-provider flag to your organization. Service-provider organizations can have users with the service agent flag enabled. The service-agent users can then be added to organizations for the companies that they serve. Service-agent users are the only users that are not required to be in the same email domain as the organization owner.

Note

  • Only Lenovo can add or remove the service-provider flag from an organization. If Lenovo removes the service-provider flag, or if a service-provider organization is disabled, all service agents in that organization are automatically blocked from all other organizations to which they had access. In addition, if Lenovo removes the service-provider flag, the service-agent role is disabled, but not removed, from all service-agent users in the service-provider organization.

  • If a service agent is locked or when the service-agent’s service-provider organization is locked, the service agent cannot be added to customer organizations. The service-agent user can join another organization in the same service-provider domain, but not as a service agent.

The organization is not created until the request is approved by Lenovo. Lenovo typically responds to a new organization request within one business day. If your request is approved, XClarity One sends you an email to get started. Click the link in the email to sign in to XClarity One and then configure your new organization.
Note
The link in the email expires after 48 hours. If you do not click the link within that time, contact Lenovo XClarity Support (XC1_Support@lenovo.com) to resend the email.

The user that submits the new-organization request becomes an organization owner. Organization owners, identified using the owner icon (Organization owner icon), can mange users and configure organization-specific settings, such as the default Call Home contact and usage thresholds. In addition, the first organization owner also has full access to the organization by default, including hub and device administrator roles.