Configuring email notification

When a new incident is raised in the incident table or when the state of the incident changes, an email notification is sent to all users in the assigned group and to a specific assigned user for handling the incident. You can configure the email notification so that the configured email address receives notifications.

Procedure

To configure email notification, complete the following steps.

1. From the ServiceNow portal, type "email properties" in the left pane Search box, and click System Properties > Email Properties from the left navigation.
   
   
   
2. Select Global from the Application drop-down list on the top right corner.
3. In the Outbound Email Configuration and Inbound Email Configuration sections, select Yes.
4. Click Save.