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FQXSPSD0006L : Array [ComputerSystemElementName] has failed.

Array [ComputerSystemElementName] has failed.

This message is for the use case when an implementation has detected that an Array Failed.

Severity​

Error

Alert Category​

Critical - Hard Disk drive

Serviceable​

Yes

CIM Information​

Prefix:PLAT

and ID:0176

SNMP Trap ID​

5

Automatically Notify Support​

Yes

User Action​

Complete the following steps until the problem is solved:

  1. Review PD Steps by confirming the RAID array is in failed state.
  2. Note: Notify the customer that the data has been lost and a new RAID volume will have to be created.
  3. Replace the affected disk drive(s) that is indicated by a fault LED or the system event log.
  4. Clear RAID configuration and create a new RAID array.
  5. Restore data from backup.
  6. If problem persists, escalate to next level of support.