This section covers the procedure to access the storage controller using Support Mode.
Performed By: Lenovo Support
To access the storage controller using Support Mode, follow these steps:
- Have the customer or administrator access the Cloud Controller and enable Support Mode (see Managing Support Mode.
- In the Cloud Controller, navigate to the Organizational Viewer topic and select the customer organization.
A temporary port and password are generated to access the customer environment using a proxy server.
- Sign in to the customer environment using SSH. Use the temporary port and password generated in step 2 to sign in to the proxy server..
Figure 1. SSH sign-in to proxy server ![Screenshot of SSH sign-in to proxy server](ignite_proxy.png)
- From the proxy server, access the port as found in the Cloud Controller by entering following command at the prompt:
ssh –p <port> cldtx_support@localhost
Figure 2. Entering the proxy server port ![Screenshot of entering the proxy server port in the CLI](proxy_access_port.png)
Enter yes at the prompt. The password is located next to the port number in Cloud Controller.
Figure 3. Entering the proxy server password ![Screenshot of entering the proxy server password in the CLI](proxy_password.png)