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ServerGuide problems

Use this information to solve ServerGuide problems.

Table 1. ServerGuide problems.

A table with one spanned column at the top and two additional columns with headers. This table provides information about symptoms and user actions to solve ServerGuide problems.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Lenovo System x3750 M4 Type 8753 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
SymptomAction
The ServerGuide Setup and Installation CD will not start.
  1. Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive. See the readme file that is part of the ISO image at Lenovo XClarity Essentials website.
  2. Make sure that you burned the CD or DVD from an image (do not burn the CD or DVD ISO file as a data disk)
  3. Make sure that you burned the CD or DVD as disk at once (not track at once).
  4. If the startup (boot) sequence settings have been changed, make sure that the CD or DVD drive is first in the startup sequence.
  5. If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive.

The MegaRAID Storage Manager program cannot view all installed drives, or the operating system cannot be installed.

  1. Make sure that the hard disk drive is connected correctly.
  2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
    Note
    You may need to update the hard disk drive firmware level. Back-level firmware can be the reason a hard disk drive is not recognized.
  3. Follow the steps for A newly installed hard disk drive is not recognized.
The operating-system installation program continuously loops.Make more space available on the hard disk.
The ServerGuide program will not start the operating-system CD.Make sure that the operating-system CD is supported by the ServerGuide program. For a list of supported operating-system versions, go to https://lenovopress.com/osig, click the link for your ServerGuide version, and scroll down to the list of supported Microsoft Windows operating systems.

The operating system cannot be installed; the option is not available.

Make sure that the server supports the operating system. If it does, either no logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete.