A table with one spanned column at the top and two additional columns with headers. This table provides information about symptoms and user actions to solve software problems.
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained service technician.
Symptom
Action
You suspect a software problem.
Make sure that the following conditions are met:
The server has the minimum amount of memory that is needed to run the software. For memory requirements, see the information that is provided with the software.
The operating system is on the ServerProven list (see Lenovo ServerProven website) and supported by your hardware.
If you have just installed an adapter, make sure that the correct device driver for that adapter is installed on the server.
The software is designed to run on the server and the operating system that is installed on the server.
Other software that is installed on the server runs correctly.
The software can be installed on another server (running the same level of operating system) and works correctly.
If you receive any error messages when you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.
Check the operating system logs for any events related to your software and attempt to resolve them.
Contact your software provider for additional problem resolution.