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Local video displays but remote video does not

If local video displays, but remote video does not, there might be a problem with the network or with the browser.

Problem​

Local video sessions display normally, but remote video does not display.

Investigation​

Perform these steps to resolve the problem:
  1. Verify that the browser you are using does not have pop up windows disabled.
  2. Verify that the video for the blade server is configured to a supported video mode:
    • 640 x 480 resolution - 60 Hz, 72 Hz, 75 Hz, or 85 Hz refresh rate
    • 800 x 600 resolution - 60 Hz, 72 Hz, 75 Hz, or 85 Hz refresh rate
    • 1024 x 768 resolution - 60 Hz, 70 Hz, or 75 Hz
  3. To eliminate the network as a source of the problem, connect a laptop directly to the advanced management module Ethernet connection. Make sure the laptop used is known to work when using remote control to other BladeCenter S chassis. If this laptop connects correctly, either the network or the previously used workstation is part of the problem.
  4. Make sure that any firewalls between the advanced management module and any remote control workstation allows traffic to and from the IP address of the advanced management module on the TCP port running remote video. The default port for the advanced management module is 5900. Remote disk, which is displayed in the remote control window, uses TCP port 1045 by default.
  5. Verify that the network is working correctly.
  6. Verify that you are using JVM 1.42 or higher.
  7. Try using different Web browsers such as Internet Explorer, Mozilla, or Firefox to see if the problem only occurs with a particular browser.
  8. If remote control works, but remote disk does not work, close remote control, delete all local copies of the file remotedrive.dll (on the computer from which you are using remote control) and restart remote control.