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Security emergency

Lenovo XClarity One provides the ability to lock portions of your organization, depending on the root of the security issue.

User lockdown​

If a user is compromised, you can disable the user’s account, which prohibits access to the organization, on the Users panel from the Organization management view. The Disabled icon (Disable user icon) is shown next to the name of disabled users.

In certain circumstances, Lenovo can block users in the portal. Blocked users are prevented from accessing all organizations in the XClarity One portal. Blocked users are identified by the Blocked status icon (Block user icon) icon on the Users panel.

Management hub lockdown​

If the management hub or managed devices in your organization becomes compromised, you can disable the hub, which blocks communication between the managed devices, management hubs, and XClarity One.

You can disable a management hub on the Management hub panel from the Organization management view.

Emergency lockdown of an organization​

Lenovo can assist in the event of a security emergency that affects the entire organization by locking down your organization.

CAUTION

When an emergency lockdown is initiated:

  • All management hubs that are managed by the organization are disabled, which blocks communication between the managed devices, management hubs, and XClarity One.

  • All users are disabled from accessing the organization (except one or more organization owners). User’s access to other organizations is not affected.

  • Users in the pending state for the organization are removed.

You can choose to keep one or more existing organization owners or user administrators active, or you can choose to create and activate an organization owner with User Administrator, Hub Administrator, and Device Administrator roles. The active users can then work through the security issues. After the security issues are resolved, all users and management hubs can be re-enabled to return to normal operation.

To initiate an emergency lockdown, the organization owner must send a written request to XClarity One support using the Contact Us webpage.