Creating new users

ServiceNow for Lenovo XClarity Administrator includes a set of default user accounts. You can create additional users as needed.

ServiceNow for Lenovo XClarity Administrator adds the following default accounts.

• ServiceNow REST user: This user is required to configure REST user credentials.

  • User ID: sn.rest.admin

  • Password: *****

  • Roles: web_service_admin and x_188271_lenovo_xc.user

  Attention

  After you update the password, you must update the same password under the REST User credentials module. To update the REST credentials, see Updating credentials of a REST user.

• XClarity End User: This user is created for the end user with limited access to applications.

  • User ID: xclarity.enduser

  • Password: *****

  • Roles: x_188271_lenovo_xc.user, and itil

• MID Server User: This user is created for MID server installation. The credentials are used during the MID server installation.

  • User ID: mid.user

  • Password: *****

  • Roles: mid_server

  Attention

  When you update the password for MID Server user, you must also update the password in the configuration file (config.xml) that is used during MID server installation.

Attention

You must set the password for these users as soon as possible after you install ServiceNow for Lenovo XClarity Administrator. To change the password for the default users or any other user, complete the following steps.

1. From the ServiceNow portal, on the left navigation panel, click Users Administration > Users, and then click Users.

   Note

   You must be logged in to the ServiceNow portal using a user with Admin privileges.

2. Type the user name whose password is to be set in the Search field.

3. Enter the password, and click Update.

Procedure

To create a user with roles, complete these steps.

1. From the ServiceNow portal, on the left navigation panel, type Users and click Users under the System Security category.
   Note

   You must be logged in to the ServiceNow portal using a user with Admin privileges.

   
   
   
2. Click New to create new user.
   
   
   
3. Fill in the fields on the form, and click Submit to create a user.
4. After the user is created, select the created user from the list to assign roles.
5. In the Roles section at the bottom, click Edit.
6. Type web_service_admin in the Search field, and click the appropriate arrow to move it under Roles List for a REST user only.

   Assign web_server_admin role to a user account through which the Lenovo XClarity Administrator can use to log in to that particular ServiceNow instance to push incidents into ServiceNow.

   Note

   After assigning the “web_service_admin role to a user, the following roles are also assigned automatically to the user.

   • api_analytics_read

   • pa_viewer

   • rest_api_explorer

7. Type x_188271_lenovo_xc.user in the Search field, and click the appropriate arrow to move it under Roles List for both a REST user and an end user.
8. Type itil in the Search field, and click the appropriate arrow to move it under Roles List of an end user that is a member of a group that is notified of an incident when the incident is assigned.