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A drive or image cannot be mounted to a server

Use this information to troubleshoot when you attempt to mount a drive or image by using remote media, but the drive or image cannot be mounted.

Complete the following steps to resolve the issue.
  1. Stop and restart the remote-control session.
  2. Set the debug mode to “Full” for the remote-control session. You can set the debug mode from Preferences on the General page. When you set debug mode to “Full,” the remote-control session generates diagnostic log files. For more information about the debug mode, Setting remote-control preferences.
  3. Contact Lenovo Support and provide the log files. For more information about sending diagnostic data to Lenovo Support, see Manually opening a service ticket in the Lenovo Support Center.