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After replacing an IOM

After installing a new IOM and reconnecting the SAS cables, you must confirm that the new IOM is working correctly. Then, you can gather support data and resume operations.

  1. Check the Link LEDs on the IOM to verify that the IOM links have been established for all the ports that have a cable attached.


    LED iconLED nameStateDescription
    LNKLink statusGreenA link has been established on the SAS port.
    AttentionSolid amberThe IOM link has a fault.

    When you first insert an IOM, the LNK LEDs for the SAS ports remain off. When the IOM is ready to start processing SAS traffic, the green LNK LEDs turn on for all ports that have SAS cables properly attached. The amber Attention LEDs for the four SAS connectors and for the IOM itself should remain off.

  2. From the Recovery Guru in ThinkSystem System Manager, select Recheck to ensure the problem has been resolved.
  3. If a failed IOM is still being reported, repeat the steps in Removing an IOM and Installing an IOM. If the problem continues to persist, contact technical support
  4. Remove the antistatic protection.
  5. Collect support data for your storage array.

    Collecting support data before and after replacing a component ensures you can send a full set of logs to technical support in case the replacement does not resolve the problem.

    OptionDescription
    ThinkSystem System Manager

    1. Select Support > Support Center > Diagnostics.

    2. Select Collect Support Data.

    3. Click Collect.

    The file is saved in the Downloads folder for your browser with the name supportdata.7z.

    From the SMCli

    Execute the following command: smcli <ip address> -u <userid> -p <password> -c "save storageArray supportData file=\"filename.7z\";"