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Cannot manage a device

Use the information in this topic to troubleshoot issues when managing devices.

  • ThinkSystem V4 devices

    Ensure that the LDAP setting on the XCC is set to LocalOnly before attempting to manage ThinkSystem V4 devices.

    When managing a new device, Lenovo XClarity Management Hub 2.0 uses the account and credential that you provide to create a new local user account, which is used to manage the device. For ThinkSystem V4 devices, if the XCC3 is configured to use an LDAP settings other than LocalOnly, the creation of new user account fails and therefore the device-management process fails.