Troubleshooting

This section describes situations that sometimes occurs with Add-in and how you can solve them, as well as a detailed table against which you can set your firewall settings.

• Lenovo XClarity Integrator Service fail to get BMC IP address and fail to authenticate BMC automatically after OS authentication
  Generally, Lenovo XClarity Integrator Service can discover BMC and authenticate BMC automatically after the OS authentication. However, this process might be failed if some BMC configuration settings are inappropriate.
• Rolling System Update scan job failed due to system error 22029
  Use this information to troubleshoot an Error (22029) VMM could not create a process for the script command C:\UIM_RIM\UIM.IRM.OneCliManagement.exe. error message in the SCVMM job. This error indicates that the Rolling update without policy function cannot get installed version of target server.
• Failed to save preferences for Rolling System Update due to system error 1219
  Use this information to troubleshoot an Error (1219) error message in the SCVMM job. This error might occur when you attempt to use a remote shared folder as the repository.
• The Lenovo XClarity Integrator Service session becomes invalid
  The Lenovo XClarity Integrator Add-in console logs in to the background daemon (Lenovo XClarity Integrator Service) when the console starts. That is, a new session is created.
• Pre-authenticated IMM might lose connection after it is managed by Lenovo XClarity Administrator
  For an IMM to which you have requested access using a local IMM account before in Lenovo XClarity Integrator, Lenovo XClarity Integrator loses access to the IMM after you manage the IMM with Lenovo XClarity Administrator.
• Functions are not available for a System x server when selected from the asset tree view
  Functions are not available for System x servers when selected from the asset tree view of Lenovo XClarity Integrator Add-in if the server’s machine type is not determined.
• Failed to register Lenovo XClarity Administrator with IPv6 address
  When you use an IPv6 address to register Lenovo XClarity Administrator, the message Loading, Please wait … is displayed but does not return because Lenovo XClarity Integrator Service could not get the certificate chain from the IPv6 address. This issue is a limitation of Lenovo XClarity Integrator.
• Host is visible in SCVMM host list but not in Lenovo XClarity Integrator Add-in
  Sometimes a host appears in the SCVMM host list but not in the Lenovo XClarity Integrator Add-in. You can work around this issue by manually adding the host into SCVMM.
• Installer fails with error message
  On rare occasions, the Lenovo XClarity Integrator Add-in installer fails and displays an error message.
• Installing Microsoft Internet Explorer update KB3087038
  Some Lenovo XClarity Integrator Add-in for Microsoft System Center Virtual Machine Manager functions require that Microsoft Internet Explorer be patched with the KB3087038 or later update.
• Lenovo XClarity Administrator certificate fails to import when using Internet Explorer 10
  When you manually import a Lenovo XClarity Administrator certificate (PEM) file into Lenovo XClarity Integrator, the import might failed with the following message: Fail to upload certificate file. This is an known problem with Internet Explorer 10.