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Lenovo XClarity Integrator is not displayed on the vSphere Client after installation

After installing Lenovo XClarity Integrator and registering it with vCenter successfully, vSphere Client might fail to download and deploy the Lenovo XClarity Integrator plug-in. In this case, Lenovo XClarity Integrator is not displayed on the vSphere Client.

Procedure

Check the vsphere_client_virgo.log file for the following error message:
Error downloading https://[********LXCI IP********]:443/IVPUI.zip. Make sure that the URL is reachable; then logout/login to force another download. java.net.ConnectionException: Network is unreachable.
Note
The log file is located in the C:\ProgramData\VMware\vCenterServer\logs\vsphere-client\logs or /storage/log/vmware/vsphere-client/logs directory, depending on version of vCenter.
If the error message in present in the log file, perform one of the following steps:

  • For windows vCenter, open a Web browser on the VMware vCenter Server and access the URL that is displayed in the error message (for example, https://[********LXCI IP********]:443/IVPUI.zip). If it doesn't work, verify that Lenovo XClarity Integrator server is running.

  • For vCenter virtual appliance, run the command curl <URL> on the VMware vCenter Server, where <URL> is the URL that is displayed in the error message (for example, https://[********LXCI IP********]:443/IVPUI.zip).

If an error messages is displayed similar to "SSL certificate problem, verify that the CA cert is OK" or "Certificate verify failed", import the Lenovo XClarity Integrator certificate to the VMware vCenter Server appliance by performing the following steps:

  1. Open Lenovo XClarity Integrator appliance management Web page, and then log in to the Web page.

  2. Click Security Settings on the left pane, and then click Certificate Authority.

  3. Click Download Certificate Authority Root Certificate.

  4. Import Lenovo XClarity Integrator certificate to the VMware vCenter Server as Trusted Root Certificate.