Skip to main content

Running diagnostics

To view health status of server components, check active events, run memory test, disk drive test, and collect RAID logs, perform the Run Diagnostics function.

Select Run Diagnostics and click Next button. The following four tabs are displayed in the left pane:

  • Dashboard: View the health status of each server component and check the active events if any one of the components has a problem.

  • Memory Test: Run the memory test.

  • Disk Drvie Test: Run the disk drive test.

  • RAID Log: Collect the logs for the selected RAID adapters.

  • PMEM Test: Run Intel® OptaneTMPersistent memory test.

    Note
    This item is for servers with Intel processors only.
Figure 1. Dashboard interface
Dashboard interface

To exit this interface and return to the Diagnostics interface, click Exit button, and then click OK in the Exit window.

Running memory test​

Figure 2. Memory Test interface
Memory Test interface

To run memory test, do the following:

  1. If you want to save the test result, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the Memory Test tab.

  3. Select the test options based on your need, and click Run to start testing.
    Memory Test TypesFunctionMemory Test SettingsLog formatLog save locationNotes
    Quick Test

    Quick Test is selected as the default test type and it only runs the WriteRead test pattern.

    		Supporttest_mem_%date%.txtUSB flash drive or website

    • The mouse pointer is not active during the test process.

    • After the testing process is completed, the test result will be displayed to show you if the test is passed or failed.

    • You can press Esc to stop the test.

    Full Test

    Full Test runs all test patterns and takes a long time to finish.

    		Support
    Advanced Memory Test

    Advanced Memory Test runs complicated data test patterns for memory during UEFI POST. The test time depends on the DIMM configuration. The system will be restarted when running the test, and a dialog will be displayed on the Memory Test page after the test. You can save the logs.

    		Not Supporttest_adv_mem_%date%.txtUSB flash drive/
  4. Click Save after the testing process is completed if you want to save the test result.
    Note
    The test result will be saved in a test_mem_%date%.txt file in the USB storage drive or the shared network folder. The file includes more details than the test result displayed on the interface.

Running disk drive test​

To run disk drive test, do the following:

  1. If you want to save the test result, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the Disk Drive Test tab.

  3. Select the test options according to your needs, and click Run to start testing.
    Note

    • Short Self Test is selected as the test type by default.

    • The mouse pointer is not active during the testing process.

    • If you are running test for NVMe SSDs, no matter you select Short Self Test or Long Self Test, the test item only includes the Self-Monitoring, Analysis, and Reporting Technology (SMART) flag status.

    • You can press Esc to stop the test.

  4. If you want to save the test result after the testing process is completed, click Save.
    Note

    • The test result will be saved in a test_hdd.txt file in the USB storage drive or the shared network folder. The file includes more details than the test result displayed on the interface.

    • If two M.2 drives are configured as a RAID array, the drives are not supported in the disk drive test. If you want to use disk drive test function to test the M.2 drives, do not configure them as a RAID array.

  5. To exit this interface and return to the Diagnostics interface, click Exit button, and then click OK in the Exit window.

Collecting RAID logs​

To collect RAID logs, do the following:

  1. If you want to save the logs, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the RAID Log tab.

  3. Select the RAID adapter that you want to collect the logs, and click Collect RAID Log to start the collection.
    Note

    • The mouse pointer is not active during the collecting process.

    • Only the Broadcom HardsWare RAID Adapter series support the log collection function. M.2/RSTe/NVMe RAID Controller does not support this function because the adapter cannot save the raid log.

  4. After the collecting process is completed, the summary information for the RAID adapter will be displayed. You can click View Recent Log to see the recent logs of the RAID adapter.

  5. If you want to save the detailed logs, click Save Detailed Log. The collected logs will be saved in three TXT files in the USB storage drive or the shared network folder. The three TXT files include the following information respectively:

    • Basic information about the RAID adapter

    • Firmware logs for troubleshooting

    • Event logs for the RAID adapter

    Note
    You can press Esc to stop the test.

  6. To exit this interface and return to the Diagnostics interface, click Exit button, and then click OK in the Exit window.

Running PMEM test​

To run PMEM test, do the following:

  1. If you want to save the test result, attach a USB storage drive to the server or connect your server to a shared network. For instructions on how to connect to a shared network, refer to Configuring network settings.

  2. Click the PMEM Test tab.
    Note
    The mouse pointer is not active during the testing process.
  3. Select one of the following test options according to your need:

    • Select All: Run the following four test options.

    • Quick diagnostics: Verify the basic health status for installed PMEMs.
    • Config diagnostics: Verify whether the BIOS platform configuration matches the installed hardware or not.
    • FW diagnostics: Verify the firmware consistency for installed PMEMs.
      Note
      This test cannot verify whether the installed firmware is the optimal version or not.
    • Security diagnostics: Verify the consistent security state for installed PMEMs.
      Note
      It is recommended that security setting is enabled for all installed PMEMs.
  4. If you want to save the test result, click Saveafter the testing process is completed.
    Note
    The test result will be saved in a test_PMEM_%date%.txt file in the USB storage drive or the shared network folder. The file includes more details than the test result displayed on the interface.